MacCase review for Coopt, Referrals Made Easy

May 19, 2015

We added this app and didn't receive another order for 3 1/2 days. When an order finally arrived the customer used the app and then had to write to us to find out where his refund was. It's not listed on the receipt. More time had to be taken to check that his refund was processed. In the meantime, someone wrote to tell us that the app pops up at the beginning of the checkout process in a very intrusive way. Our customers did not appreciate the intrusive nature of the app, saw it and left. Hence our loss of sales. So this app cost us 3 1/2 days of revenue + all the wasted click costs from our PPC program. Updated 5/19/2015 - I understand that Coopt has updated the app and changed how the interface interacts with the user. Hopefully this eliminates the problem we had with the app. They should be commended for the speed and attention paid to fixing the problem.