Corso
A Shopify platform for shipping issues, returns, warranties
Rating
5.0
feedback
8
chart
#1,910
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
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Less than a month
12%
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Less than a year
75%
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Reviews Summary
Corso, the package protection provider, has received overwhelmingly positive reviews from ecommerce merchants who have switched to it from other providers like Route. The app is praised for its ultra-responsive team, easy setup process, better revenue share, improved customer service, and eco-forward experience. Merchants highlight that switching to Corso has significantly reduced support tickets related to shipping issues and claims are now resolved quickly, within 24 hours. The integration with Klaviyo and Slack has streamlined the post-purchase journey and issue resolution process. The dedicated customer success managers, Molly and Kody, receive special appreciation for their attentiveness and support. Overall, Corso is highly recommended for its efficiency, revenue-saving capabilities, and excellent customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 12, 2024
Like some others have said, we had disasters with other shipping protections services like Route. I was thrilled to see Corso was setup differently and not like an insurance provider because my customers never have to wait and get incredible fast service from the Corso team. We're using the returns side too and just love how we can really customize things. It's leaps and bounds above Happy Returns.
Oct. 22, 2024
We recently switched from Route to Corso and my only regret is that we didn't do it sooner. The team is ultra-responsive, setup could not have been easier, and switching from Route was FAR easier than I had expeced. Better revenue share, better customer service, a better experience for our customers, and a better eco-forward experience for all. If you're on Route, you should switch at once.
Oct. 19, 2024
5-stars all around, fantastic team over there at Corso and the platform has really cut down non our CX tickets related to shipping issues. highly suggest it!
Sept. 17, 2024
After working with several package protection providers, Corso stands out as the absolute best. Our previous experience with Route was a disaster, causing headaches for both our CX team and customers. But since switching to Corso, claims are now resolved in under 24 hours, which has lifted an enormous burden off our team. One of the key improvements has been the integration of Corso with Klaviyo, positioning Corso front and center in our post-purchase journey. This has allowed us to deflect over 25% of lost order claim tickets—a huge win for both our team and our customers. Their seamless integration with Slack ensures that any issues are resolved in less than 10 minutes, further streamlining the process. I also want to give a special shoutout to Molly and Kody, our CSMs. Their attentiveness, whether it’s answering questions, troubleshooting, or sharing ideas, has been incredible. In the world of eCommerce, it’s not just about having a system that works—it’s about having a partner who understands the importance of customer success, both for merchants and our customers. Corso truly exemplifies this partnership, and we couldn’t be more satisfied with the support and service they provide.
June 13, 2024
CREW has drastically improved our efficiency and cut down on support time on returns and exchanges. The Corso team was dedicated to learning our business from the start and finding ways to improve the platform for our use cases. Great team and platform!
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