MLV Multi Country Pricing

Hi admin, We're truly sorry to hear about your experience. This is certainly not the standard we aim to provide, and we completely understand your frustration—especially after investing so much time without a resolution. App glitches is a serious concern, and your feedback has been shared with our product team for immediate review. If you're open to giving us another chance, we’d appreciate the opportunity to make things right. We are launching the new version of the app soon and it will be more helpful than the current version. Please reach out to us directly at [email protected] and we will assist you with the app usage. Thank you for taking the time to share your experience—it helps us improve. Best Regards, Reshma Customer Success Manager MLVeda

Hi Admin, We’re deeply saddened to hear about your experience. We strive to provide an unparalleled support to our valuable customers. I request you to give the Multi Country Pricing app another try, and I assure you for the instant support. Please don’t hesitate to reach out at [email protected] if you need further assistance. We truly appreciate your feedback and the opportunity to improve. Best Regards, Dimple Customer Success Manager at MLVeda

Hi Ulvi, We sincerely apologize for any disappointment caused. Our team was in touch and had informed you that we were checking the compatibility of the Multi Country Pricing app with your store. This process typically takes 1-2 business days, and we truly appreciate your patience during this time. We understand how important timely support is, and we're committed to improving your experience. If you’re still facing any issues, please reach out to us at [email protected]—we’d love the opportunity to assist you further. Thank you for your feedback, and we hope to turn your experience around. Best Regards, Reshma Customer Success Manager, MLVeda

Hi admin, We’re really sorry to hear about your experience, and we completely understand how frustrating this must have been for you. Our goal is always to provide a seamless experience, and we regret any disruption this caused to your store. If you’re open to giving the Multi Country Pricing app another try, we’d be happy to assist with the setup to ensure everything runs smoothly for you. Let us know if you’d like to explore it again, and our team will be there to help every step of the way. Please don’t hesitate to reach out at [email protected] if you need any further assistance. We truly appreciate your feedback and the opportunity to improve. Best Regards, Reshma Customer Success Manager MLVeda

Hi Shreya, I want to extend my sincerest apologies for any inconvenience you've experienced. I understand the frustration caused by the delay in resolving the issue with your store. Our developer has been diligently working on it. Upon investigation, it became apparent that the heavily customized theme of your store was conflicting with the app code, leading to the issue you encountered. Our developer has been focused on finding a solution that ensures the app aligns seamlessly with your store's unique setup, facilitating your international sales growth. If you're considering a change in the theme in the near future, we're committed to making sure the app works smoothly with your updated setup. Thank you for your understanding and feel free to reach out to us at [email protected] for any queries. Best Regards, Reshma

Hi, We sincerely apologize for any inconvenience. Our records indicate that our agent responded to your inquiry 3 months ago regarding the removal of the app from your store and halting subscription charges. For your reference, please review the email thread sent by [email protected]. It's important to note that according to Shopify's regulations if the app remains on your store, subscription charges will continue automatically. We understand this may be frustrating, and we're here to provide further clarification and assistance. Please don't hesitate to contact us at [email protected] with any questions or concerns you may have. We're committed to ensuring a smooth resolution for you. Best Regards, Reshma Customer Success Manager MLVeda

Hi Ali, We are sad about the experience that you have faced with our app. We are taking it as feedback and will work to improve them. We can definitely look into the concern that you were facing if given a chance. Please reinstall the app and contact us at [email protected] or on live chat from the app admin and we will be right there to assist you. Waiting for your reply and reinstallation of the app. Best Regards, Reshma

Hi admin, We can help you resolve the rounding concern either you can manage it through Shopify admin or from the app admin depending upon some instances that we will check on your store and let you know after getting the access. Further, we can also look into it why you are not able to edit your website's code as the app does not change anything in the website code. Our Customer Success Agents have tried to reach you out at [email protected] email and on your phone as well. Please respond or you can contact us at [email protected] and we will be right there to assist you with the concern. Best Regards, Reshma Customer Success Manager MLVeda

Hi admin, There was another currency converter app in your store which was conflicting with our app. Our agent informed you about not using that app as it will conflict. If you are looking to set different product prices then feel free to reinstall Multi Country Pricing app and we will be right there to assist you. Regards, Reshma Customer Success Manager MLVeda

Hi Camila, We regret the inconvenience caused to you. This has never happened with any other store using Multi Country Pricing app but there was some corner case that was causing the issue. Now it has been resolved completely. Feel free to reinstall it and we will be right there to assist you. Regards, Reshma Customer Success Manager, MLVeda

Hi, Generally, it takes 24 hours to check and resolve the issue for any store. But currently, it would have taken more time due to some unavoidable circumstances. Hence, completely understanding the store's working, the team thought it in your best interest and requested to remove the app so that the prices on the live store are not affected. Further, you have not been charged at all as you were on the FREE TRIAL period. Our customer success team leaders are in communication with you and are assisting you actively with our apps. Feel free to share any queries that you have. We would be more than happy to assist you! 😊 Best Regards, Reshma Customer Success Manager | MLVeda

Hi admin, We apologize for the inconvenience caused to you. We will look into this and take the necessary steps. The app code was safely removed from your store at your request. Please share the website issue at [email protected] and we will check the issue as the highest priority concern. Best Regards, Reshma Customer Success Manager | MLVeda

Hi Anthony, Your feedback is considered. However, in the onboarding emails before setup we had mentioned about the country variants that are created by the app to show different pricing to the foreign customers. Also, after setup we have demo calls in which you were informed about the working of the app properly for a sample product. Shopify has set the limitation of 3 variant options and maximum of 100 variants can only be created for a product. Moreover, as the app did not fit with your requirements (which is fine!) you asked for the app removal and it was done within 24 hours by our app developers during the free trial period itself. So, we have done our bit in all ways to express the app's working and in assisting you. Feel free to contact us at [email protected] if you have any suggestions or queries. Happy Selling! Cheers, Reshma Customer Success Manager | MLVeda

Hi admin, The stock will be managed by the auto sync inventory feature of the app. You will not face issue of the doubled inventories. Also the working of the app and further queries have been clarified to your developer and team by our customer success executives Vijay and Sonali. For any queries feel free to get in touch with us at [email protected]. We would be happy to assist. Happy International Selling! Best Regards, Reshma Customer Success Manager, MLVeda

Hi Carmen, As per your communication with the Shopify Support agent as well, we are not responsible for deleting the app from your Shopify admin, it has to be done at your end. On your request the app codes were successfully removed by our developers on your store and they had also informed to remove the app to stop the next monthly subscription charge. It was, as per the Shopify's monthly billing cycle that the app subscription charge was already initiated. Having said that Shopify has already resolved this issue for you. Do let us know if you need any further assistance with the MLVeda apps. We would be right there to assist you :) Happy Selling! Cheers, Reshma Customer Success Manager | MLVeda

Thanks for choosing us and installing our Multi Country Pricing app. We have observed that you have installed the app on Friday and due to weekends there is delay in the response. The app is theme dependent and requires 3 to 4 working days to complete the setup. Hence, we have provided 30 days free trial for the app. The app will be setup on your store once the app compatibility check is done on your store (our executive is checking it and will inform you within 12 hours) and we receive confirmation from your end. Don't worry you will get ample time to test the app and you wouldn't be charged for first 30 days. Reach out to us at [email protected] for any queries and we will get in touch with you within 24 working hours. Cheers, Reshma Customer Success Manager, MLVeda