Chase Street Accessories & Engraving review for Seguno Dynamic Banners

June 2, 2020

One more update: After some more troubleshooting, Marc was able to fix the bug that was causing issues in IE11, so I'm changing this review to 5 stars. Review updated to add: The Head of Engineering (Marc) reached out after a couple more emails and was able to duplicate the error I was experiencing. It turns out to be an issue with a Shopify script, not Dynamic Banner itself. Hopefully Shopify will fix the error, at which point I can change this to a 5-star review. I'm keeping the banner because it does exactly what it's supposed to do in modern browsers, and I'm just mentally prepared for complaints from users with older browsers. Previous review: I love the banner and that it's included if you already use Seguno email, but it doesn't work in Edge or IE on Windows 10. When I contacted support, the agent seemed to think it was good enough that they tested it in Chrome on a Mac because "it's basically the same code" and it worked there. They did not do any due diligence to fix the problem or replicate the environment in which I was experiencing the bug. Cool product, but immature development team!