English Evolution LLC review for Tevello Courses & Communities
May 14, 2024
The customer service is shockingly unprofessional and not helpful. this is an actually response I got to a request for support. "That’s not what I told you.. I told you that you need to have access just any members would. And that the 2 options for a member to get access is either by getting access manually or by purchasing a product. P.S.S doing a test order on your own store so you know what you’re customers are experiencing is stupid at all and actually super important in my personal opinion.. you should hopefully use a 100% off discount code when you do that. But you do you.." As you can see, the instructions are not clear and the support is unprofessional. Maybe Or Moshe should hire proper customer support people who know how to both articulate their ideas and maintain a professional demeanor. Maybe Or Moshe is better suited not to work with the public.
TLDL: I’m committed to improving my communication skills but I can’t understand why someone would think it is stupid to place a test order on their own store 🤷♂️ Thank you for the feedback, Anming. I completely agree that my communication skills still need work and improvement. As a Non-Native English speaker, I’m committed to working on it and improving it every day. To put this into context: I was asked by Anming how she could interact with a community she created. I replied and answered that she would interact with it just like any other member would. And that there are 2 options for gaining access to a community: 1. By being given access manually. 2. By purchasing the product associated with the community. And this is the exact reply I got from her: "Are you telling me to purchase my own products ? -_- cuz that's stupid. Can you pretend that you are tech support and just tell me what to click on? I'm not going to buy my own products.” (direct quote) I then replied with step-by-step instructions on how to give a member access manually + a link to a video that shows how it's done. Plus, I also wrote that I didn’t tell her what to do but shared the 2 options she has. I further explained (although with some typos, which I’m sorry about and will do my best to word myself better in the future) that I don’t find it stupid at all to place a test order on your own store. I also recommended doing that with a 100% discount code to make sure you are not being charged for it but still can see how everything works from the customer's point of view. In my personal opinion, placing a test order is actually super smart as it allows you to make sure it all works as you’d like it to work and that the experience for the end customer is perfect. I then got the following reply from her: "So yeah, you did tell me to purchase my own products, and yeah that's fkn stupid.” (direct quote) So yes, I'm fully committed to improving my communication skills but I still can’t understand why someone would think it is a stupid idea to place a test order on their own store 🤷♂️ P.S. Later that day (which was Saturday night btw) I spent 3 hours live chatting and recording custom videos for this merchant when I was helping her solve issues with other apps that are not mine, nor do I have any relationship with.
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