Crazy Egg
Increase sales by knowing where & why your shoppers get...
Rating
3.7
feedback
11
chart
#660
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
9%
-
Less than a month
18%
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Less than a year
55%
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More than a year
18%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects include the app's ease of use, variety of functions such as Heat Mapping, Scroll Mapping, Recording, and A/B testing, as well as helpful and responsive customer support. Users appreciate the insights provided by the app and how it helps in optimizing their websites for better user experience and increased sales. However, negative reviews mention issues such as limited functionality, lack of support for responsive themes on AB tests, and difficulties in getting the app to work properly, leading to frustration and wasted time. Some users also reported unauthorized charges on their cards, raising concerns about trustworthiness and transparency.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 22, 2022
I did not use it signed up for the free trial and found it useless. it was a free trial with a limited amount of recorded visit. it did not clock my conversions. today i was given notice that they attempted to make and unauthorized charge on my card of over $700.00 without my permission or any notice that I was going over the limit and would be charged. Fortunatly i am smart enough to use prepaid card for any sort of online business so the money was not available to them. not trustworthy or honest.
There was a bit of a misunderstanding about how our tool works and subscription. I would love to clear that up: Many of our customers, including Shopify customers, find our tool quite helpful. Over on our other review sites, you can see, “It's great to look at the heat map to see where users are interacting the most on your site. It allows for useful data to improve the user experience and improve SEO of the site”. But we understand that you did not share this experience with us. Shopify doesn’t allow any third-party script to track the checkout. You must be on their Plus or higher plan to do this. This may have been why your conversions were not tracked. If you sign up via the Shopify App directly, then all billing is via Shopify, and the plans are billed monthly. After the 14 day trial, you will need to verify which plan you want to continue with. In this case, you had signed up with Crazy Egg directly (not via Shopify app) and the plans are billed annually after the 30-day trial. Upon signing up for a trial, our customers agree to cancel their trial if they do not wish to continue. As part of that agreement, we agree not to interrupt data collection and convert all non-canceled trials to the subscription plan the customer has chosen. That said, we did provide a full refund to you.
Feb. 9, 2022
We have been using Crazy Egg for our website as well as on our Shopify pages to make sure pages offer the best possible experience for visitors and shoppers. Crazy Egg offers Heat Mapping, Scroll Mapping, Recording as well as A/B testing, all tools we needed to do optimisation work and also their support team has been super helpful every time I needed help. Highly recommended.
Jan. 26, 2021
Doens't really work how it should. Out of 80 Visitors only 3 recordings... Support doesn#t answer. Getting lucky orange instead
We are sorry to hear you were having trouble. Our team checked for an email from your store name but have not located one. We would like an opportunity to resolve the issue but need more information. Our video recordings are initially set up to sample. So depending on the number of visitors to your site, your video recordings settings and the plan you are on, you may only see a low number of video recordings per day. This is done to ensure customers do not have all of their video recordings used up in a matter of days. For more information, please check out our Help Center article: https://support.crazyegg.com/hc/en-us/articles/360056085553-How-to-Customize-Your-User-Recordings-Sampling-Rate.
Nov. 22, 2020
Thank you. Use is more than a year. Great app, has a lot of functions. Easy to use. Support is fast and helpful.
Aug. 26, 2019
Don't waste your time. This does not work with my Shopify store. It just wastes a ton of time, and then 'loads' for hours with NOTHING to show for it. Total waste of a weekend trying to get this frustrating POS software to do anything. It says it records actions - nothing comes up after hours of 'loading'. It says it does split tests - it does not work. Tried to contact 'help' - they are very unhelpful. Emails were nonsensical and did not even address the forever load times.
Hi, we understand your frustration. Our customer success team was able to meet with you the same day and within 48 hours resolved the situation which was caused by a Firefox browser setting. We're happy to offer a new trial if you want to try Crazy Egg again.
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