Crazy Egg
Increase sales by knowing where & why your shoppers get...
Rating
3.6
feedback
8
chart
#795
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
0%
-
Less than a month
25%
-
Less than a year
38%
-
More than a year
12%
Reviews Summary
The reviews for the Crazy Egg Shopify app are mixed, with both positive and negative feedback. Positive aspects highlighted include the app's ease of use, variety of functions such as Heat Mapping, Scroll Mapping, Recording, and A/B testing, as well as the helpful and responsive support team. Users appreciate the app for its ability to identify user behavior, optimize pages for better customer experience, and drive sales growth. On the other hand, negative feedback revolves around issues with compatibility with Shopify stores, long loading times, and unhelpful customer support.
Highlights
Review RSS Feed
All reviews
Nov. 13, 2025
installed on the basis that it advertised having surveys but only to find out afterwards that it no longer exists for shopify users. Maybe this should be updated.
Feb. 9, 2022
We have been using Crazy Egg for our website as well as on our Shopify pages to make sure pages offer the best possible experience for visitors and shoppers. Crazy Egg offers Heat Mapping, Scroll Mapping, Recording as well as A/B testing, all tools we needed to do optimisation work and also their support team has been super helpful every time I needed help. Highly recommended.
Nov. 22, 2020
Thank you. Use is more than a year. Great app, has a lot of functions. Easy to use. Support is fast and helpful.
Aug. 26, 2019
Don't waste your time. This does not work with my Shopify store. It just wastes a ton of time, and then 'loads' for hours with NOTHING to show for it. Total waste of a weekend trying to get this frustrating POS software to do anything. It says it records actions - nothing comes up after hours of 'loading'. It says it does split tests - it does not work. Tried to contact 'help' - they are very unhelpful. Emails were nonsensical and did not even address the forever load times.
Hi, we understand your frustration. Our customer success team was able to meet with you the same day and within 48 hours resolved the situation which was caused by a Firefox browser setting. We're happy to offer a new trial if you want to try Crazy Egg again.
June 24, 2019
I love Crazy Egg for Shopify for its incredible ease of use, implementation, and ease of integration with Shopify. Its user friendly unlike a lot of other platforms. It's also easy for clients to understand. If you really want to drill down to what's happening on page level with your customers, this is the program to do it with.
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