CreatorKit ‑ AI Image & Video
CreatorKit - AI product images and video ads maker
Rating
1.4
feedback
4
chart
#752
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
25%
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Less than a month
50%
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Less than a year
25%
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More than a year
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Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback from users. On the positive side, users have mentioned that the app has helped them create high-quality product videos and ads, enhancing their social media presence. They appreciate the features offered by the app and find it useful for testing new creatives at an affordable price. However, on the negative side, users have reported issues with the AI functionality, stating that the voices do not match the emotions expressed and that the app seems basic for the subscription price. Some users have also criticized the lack of customer service and difficulty in obtaining refunds, leading to concerns about the legitimacy of the app.
Highlights
Review RSS Feed
All reviews
June 29, 2025
I'm a single mom starting a company with her two kids and we have limited funds for promotion. I "splurged" to get the business account so I could have all of the features, including emotive AI. The voices do not match the AI - there is no emotion, even when the voice expresses it. This app is poorly programmed because it couldn't even recognize that I had the highest level of subscription and kept saying I needed to upgrade to a lower level. And there is zero customer service. I reached out immediately for help, only to be told customer service was only for business subscribers (which I was). I never heard from anyone, so I cancelled the next day, asking for my money back. Days later, I still haven't heard from anyone and I wonder if I will ever get my money back. I normally don't write negative reviews but I feel like it would be negligent of me as a fellow human to not say something and warn others of what seems like a scam operation. Buyer beware. I would be happy to update my review if I do receive a refund.
May 7, 2025
DON’T RECOMMEND STAY AWAY Tried it, few tests were good for basic stuff any free software can do. Made the mistake of subscribing for monthly and then noticed that this app is very basic. Developer refuses to refund the subscription even though I only had subscription for less than 10 minutes. DEVELOPER LOOKS LIKE HE JUST WANTS TO SCAM PEOPLE AND MAKE MONEY EDIT: Please don’t be fooled by what the developer says on his response, I used the app for 10 minutes and subscribed as a big mistake as the tokens ran out and wanted to give the app the benefit of the doubt to see if it can do anything useful. None of the generated images worked, they all come up blurry and the AI generator does not even do anything that you type. You would be a fool to even use this app. I have no reason to lie and this is an honest review of a useless app. I doubt the other 5 stars are real, they must be reviews made up by the developer on a fake shopify store to boost the rating. When I told him I would leave a negative review he basically said he doesn’t care and do whatever you want and you won’t get your money back once you pay even if you uninstall the app the same day you started the subscription.
Hi there! That's not what happened. We have free generations, so you can see exactly the images and videos you can generate. You mentioned you were happy with those free images and that's why you upgraded. Then you requested a refund after generating and using multiple images and videos from our platform. Our #1 priority is to help our customers generate images and videos to improve conversions and sales. In fact, if you contact support our team will help you get the most out of our platform. So no, we don't want to scam people. We wish you the best in your business!
June 30, 2022
This app has helped us create some high quality, simple, product videos that have added a lot more to our social media presence! Any issues we have had have been minor and the staff have gone up and over to correct or help us figure everything out.
Thank you!! Please let us know if you need help creating videos with CreatorKit.
May 24, 2022
The app has really good features! Helped us create many ads and videos all in one place. Great for testing new creatives at an affordable price.
Thank you sooooo much for this review!!!! Please let us know if you run into any issues. We're here to help!
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