CreatorKit ‑ AI Image & Video
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the app's features for creating high-quality product videos and ads, as well as its affordability. The staff is also praised for their helpfulness and support in resolving any issues. However, on the negative side, there are complaints about the app charging users even after cancellation, lack of proper customer service for certain subscription levels, and issues with the functionality of the emotive AI feature. Some users feel that the app may not be worth the investment due to these issues and have raised concerns about the overall reliability of the service.
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cancelled but they still charged me, EDIT; I always had the free trial yet they charged me anyway. FRAUDS. I Will be disputing this charge.
I'm a single mom starting a company with her two kids and we have limited funds for promotion. I "splurged" to get the business account so I could have all of the features, including emotive AI. The voices do not match the AI - there is no emotion, even when the voice expresses it. This app is poorly programmed because it couldn't even recognize that I had the highest level of subscription and kept saying I needed to upgrade to a lower level. And there is zero customer service. I reached out immediately for help, only to be told customer service was only for business subscribers (which I was). I never heard from anyone, so I cancelled the next day, asking for my money back. Days later, I still haven't heard from anyone and I wonder if I will ever get my money back. I normally don't write negative reviews but I feel like it would be negligent of me as a fellow human to not say something and warn others of what seems like a scam operation. Buyer beware. I would be happy to update my review if I do receive a refund.
This app has helped us create some high quality, simple, product videos that have added a lot more to our social media presence! Any issues we have had have been minor and the staff have gone up and over to correct or help us figure everything out.
Thank you!! Please let us know if you need help creating videos with CreatorKit.
The app has really good features! Helped us create many ads and videos all in one place. Great for testing new creatives at an affordable price.
Thank you sooooo much for this review!!!! Please let us know if you run into any issues. We're here to help!
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