CreatorKit ‑ AI Image & Video
The reviews show a very mixed experience with this Shopify app. Several merchants praise it for being easy to use, fast, and effective at generating images and videos for ads and social media. Positive reviewers highlight that it helps them create content quickly, offers useful features in one place, and can be a good value for testing new creatives. A few also mention responsive staff who helped resolve minor issues, which suggests the app can work well when everything is functioning properly. On the negative side, the strongest complaints are about reliability, billing, and support. Multiple users report errors that prevent the app from working correctly, even when switching to manual mode, and one reviewer says the app failed to recognize their subscription level. There are also serious accusations of being charged after cancellation or during a free trial, along with claims of no customer service or delayed refunds. Overall, the app appears promising in terms of features and output quality, but the negative reviews point to significant concerns about technical stability, account management, and trustworthiness.
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nothing works everything says its an error even when i switch to manual.
Hi!! Sorry image generations on the free plan were limited. Please send us a message and we will add credits so you can try!
cancelled but they still charged me, EDIT; I always had the free trial yet they charged me anyway. FRAUDS. I Will be disputing this charge.
I'm a single mom starting a company with her two kids and we have limited funds for promotion. I "splurged" to get the business account so I could have all of the features, including emotive AI. The voices do not match the AI - there is no emotion, even when the voice expresses it. This app is poorly programmed because it couldn't even recognize that I had the highest level of subscription and kept saying I needed to upgrade to a lower level. And there is zero customer service. I reached out immediately for help, only to be told customer service was only for business subscribers (which I was). I never heard from anyone, so I cancelled the next day, asking for my money back. Days later, I still haven't heard from anyone and I wonder if I will ever get my money back. I normally don't write negative reviews but I feel like it would be negligent of me as a fellow human to not say something and warn others of what seems like a scam operation. Buyer beware. I would be happy to update my review if I do receive a refund.
Love the app!! Very easy to create new images. Works very smoothly and allows us to create a lot of content in just a few minutes
Thank you so much for the review!!!
This app has helped us create some high quality, simple, product videos that have added a lot more to our social media presence! Any issues we have had have been minor and the staff have gone up and over to correct or help us figure everything out.
Thank you!! Please let us know if you need help creating videos with CreatorKit.
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