KEEBMAT review for Cross Sell & Upsell by SSC
July 12, 2024
EDIT: they also have the audacity to dox your name in public without permission. broke add to cart on all chrome based browsers - no support avail online. cross-sell.js flooded /cart.js until shopify quit and either showed an empty cart or a too many redirects error whenever the add to cart button is clicked on any product. removing the app resolved the issue again. before that, articles below $1 were shown as "FREE" items to customers in the cross sell modal, which lead to tons of complaints.
Hi there, Thank you for your feedback. We are sorry to hear about the issues you experienced. Regarding the 'broke add to cart on all chrome-based browsers' issue, we want to clarify that we did not receive any support request from you about this problem. Our support team is always available to assist and we strive to resolve issues promptly. Can you double-check you tried contacting us at the correct address? If you encounter this issue again, please contact us directly at [email protected] so we can investigate and help you. As for the 'FREE' pricing issue, we did receive your complaint on February 26 and by February 28, the issue was fully investigated and resolved. As mentioned to you at the time, the problem was due to the system not specifying cents, causing items priced below $1 ($0.99) to appear as "$0". This was corrected within two days of your original complaint and we appreciated your patience during that time. We value your feedback and are committed to providing excellent service. Please let us know if there’s anything else we can assist you with. Best regards,
