Baa Baby review for Cross Sell & Upsell by SSC
June 13, 2019
Please do not install this app - it has led to major bugs and issues with my website which have still not been resolved. The developer installed code on my site in the early hours of the morning (due to time zone differences) and within a couple of minutes I became inundated with spam emails saying items were out of stock when they weren't. I have now 3 other known issues on my site and despite removing the app and adding security apps there appears to be little else I can do. Shopify have been in contact and do not know what has happened and I am now going to have to spend money to get this resolved. Sales have fallen as my site has odd bugs and strange things going on, I really wish I had never installed this app at all
Hi Helen. When you first contacted us on the night of Tuesday May 28th, we were concerned to hear about the inventory problems you were having. We reached out Wednesday morning but by then you had already removed our app and we could not troubleshoot due to not having access to your store. We requested access again (which you approved) to remove our code, and even made you a video explaining the changes we made and later removed. It's very important to mention, as I did many times before via email and even through a detailed technical video I sent, that OUR APP DOES NOT HAVE ACCESS TO YOUR PRODUCTS' INVENTORY. We did our best to help you, and suggested contacting Shopify Support so that they could help narrow down the problem through their activity & access logs. That said, I find that it's very unfair of you to blame us for issues that: (1) we could not have been technically responsible for (2) that Shopify (who have your full activity & access logs ) can't even explain We're a small hard working team who run an honest business. We'd never dream of disturbing one of our customer's businesses over making a dollar. It's not us. We're more than happy to work with you, your team and Shopify to address any problems and determine who's at fault. All this said, my team and I would really appreciate if you removed your review, because it does not reflect accurate information about our app or how it affects stores.
