Meghvi review for Cross Sell & Upsell by SSC
April 27, 2021
First Review: Totally Fake app on Shopify. There is 14 day free trial mentioned on the Shopify app store description. But actually there is no free trial at all. As soon as I downloaded the app, it redirected me to the Shopify billing and charged me $19.99. Please guys don't download this and get cheated. I am contacting them for refund Review 2: I contacted them for refund but still instead of refunding me they sent an email saying they have a 14 day free trial and you will not be charged if you uninstall before trial period is over. Then how the hell I am charged $19.99? Do u even have an answer for this. Mindless People Review 3: This is the first time I downloaded your app and I was charged immediately after I downloaded. Don't try to play games and refund my money now
Hello Meghvi, we appreciate your feedback, however, we do offer 14 days trial period. If you uninstall our app before your trial period is over, you won't be charged and no charges are applied before the trial period is over. You have been installed our app in October 2020 and now you installed us again, therefore you are not eligible for the free trial plan. We are not playing any games, we are just trying to explain why you were charged - because you already had your free trial plan. I am very sorry again, but we keep track of our customers and uninstalls. In any case, I have credited you $19.99. Please note, all the billing is handled by Shopify, if you would like to request a refund, please reach out to them. Please let me know if you have any questions, I will be happy to help you. Kind regards, Petra from Cross Sell
