Loveitloveit review for Cross Sell & Upsell by SSC

Oct. 7, 2016

Top notch customer service. Easy to install and set up, but Stuart and the team take it one step further; they modify the way the recommendations display to match your store's theme. They even apologised to me for not being able to make the modification overnight - way quicker than expected! The app is responsive so if a recommended product sells out, it won't be displayed. You have the option to suggest 7 recommendations where only 4 may be initially displayed to accommodate this. This app requires some thought and work on the part of the store manager, which can be significant if you have a lot of products - recommendations are created by you, not an algorithm. Algorithms are fine for some products, but for things like clothing, which we sell, recommending cross sells needs a human touch to identify items that match well, come in corresponding sizes etc. Algorithms tend to simply choose products from the same vendor or same upload date, which for clothing, often don't go together well. It will take a few weeks for us to set up all the recommendations, but I think it will be well worth it. One thing that would make this initial work much easier would be a button to make recommendations reciprocal i.e. if a top goes with a certain pair of trousers, you can click to make it a 2 way recommendation, rather than having to separately set up a recommendation from top to trousers and vice versa.