The Podium Club review for CS ‑ Business Email

Thank you for your feedback, and I’m really sorry to hear that you had a frustrating experience. Just to clarify, there is a large red “Video Tutorial” button at the top of the DNS page to guide users through adding the required records. However, it seems it may not have been noticeable enough for you, which means we clearly need to improve how we present our onboarding steps, and we appreciate you bringing this to our attention. Regarding support, we do offer both email and live chat. The chat isn’t available 24/7, but we always reply as soon as we’re back online. I apologize if we weren’t available at the exact moment you needed assistance. We’d really like the chance to help you get everything set up smoothly. Please feel free to reach out at ([email protected]), and we’ll be happy to assist you personally. Thank you for taking the time to share your experience, it helps us improve.