Currency Converter ‑ Multicoin
Automatically convert currency and language based on location.
Rating
4.6
feedback
524
chart
#5,165
All reviews
Rating Breakdown
Review RSS Feed
Nov. 29, 2023
I am not using your app for months and you are still charging. Urgent response needed , terminate my subscription and refund for the not served.
Aug. 24, 2022
I will try it first and then leave an accurate review. I cannot be accurate if I have not used the app.
Thanks for your review. We hope that you will be satisfied with our app. We will contact you to support you better. Please let us know if you have any questions or issues.
Feb. 3, 2021
I have just installed this app a while ago, trying for the premium paid version for 14days and today its day 1. The problem I faced after installation is, I cannot save the setting for premium paid version. So I cannot rate it high as if I cannot save the setting for premium paid version during the trial period, meaning I cannot test run the features that are extended to the premium paid version. What's point of trying the premium if I cannot try the features?
Thanks for your feedback. We're very sorry for the error. We are checking it now. We have sent a ticket to support you. Please open it in your email inbox. Regards,
Dec. 9, 2020
Rubbish. The app is not working correctly at all. I wanted to show AUD$ or NZ$. Instead, the app is showing both prices. But it is not converting the price to NZ. All the NZ prices are $0.00 !!! To make it worse, there is no space between the 2 currencies (I didn't want BOTH currencies to show, only the selected one) but instead of saying: AU $33.99 NZ $35.80 it does this: $33.99$0.00 And it doesn't even show which price is which currency. Absolute waste of time installing this app.
We're sorry for the error. Maybe there was an error in settings or a conflict. If you reinstall our app, we can check the issue. Please contact us if you have any questions. Regards
Aug. 10, 2020
I do not recommend this app. It changes the prices from one currency to another one, but it lowers them even in the main currency. I do not understand why the prices are lowered even tough is the same currency before installing the app. Disappointing
Thanks for your feedback. We check your settings and find that you haven't added code to finish settings. Please add code. We will send you an email to support you. Regards Autoketing team
April 30, 2020
I was trying and this App it doesn't works...when i try to pay button its freezy. I will find another one. Thank you.
Thanks for your feedback. We feel sorry for the unexpected error happening to you. We're all trying to provide customers the best experience. So please check your mailbox, we've sent a supporting mail for you. Warm regards, Autoketing Team.
Nov. 27, 2019
It doesn't work. DIsplays the box but it never converts. Also, no help from customer service. Poor display! Deleting app!
Thanks for your feedback. We are very sorry for the inconvenience. We sent an email to support you. Please check it. Kind regards
Aug. 23, 2019
This app sucks, it have very cheap interface and everything needs to be payed for even the useless stuff
Dear Raw-Force, Sorry to hear that, if you need any support please let us know via email [email protected] or live chat in dashboard. Thank you
Aug. 11, 2019
i try setting up the app in my store. what i`m seen is setting is not successful. please i need your help thank you.
Thanks for your feedback. Because you closed shop one time, you need to uninstall and reinstall our app so the app works well. Kind regards
Aug. 8, 2019
I normally don't waste my time writing reviews but I am VERY disappointed as i set up a new store only to find that the currency rounding feature is now on the paid theme only! How can a new store be expected to pay for a currency converter. Be ashamed of yourselves. The auto-currency switching has also been moved to paid.
Sorry for the inconvenience. We have changed the pricing policy. Please sympathize for us. Best regards
July 15, 2019
Doesn't work - inflates prices for few countries by 100% - vague reply from customer support. Would not recommend as this scares buyers away.
Dear TheIndianSuperstore, Sorry to hear that, our support team is contacting you to clarify the problem. If you have any problem please let us know via email [email protected] Best regards! Autoketing team
June 20, 2019
Does not change the currency of checkout page; it returns to its default currency. you'd better double check.
Dear NYX Shapewear, Sorry to hear that! According to Shopify policy, the currency app can't access the check out page, so customers need to check out by the default currency of the store. If you have any other problem please let us know via email: [email protected] or live chat in dashboard. Thank you so much!
June 12, 2019
SHIT ! - DISPLAY CNY CURRENCY EVEN IF NOT SELECTED... DOESNT SHOW THE REAL PRICE CONVERTED - DOESNT SHOW EURO WHEN LOGGED IN FRANCE- DONT WAIST YOUR TIME WITH THIS APP !!
Dear tinyprojectorforkid, Sorry to heat that, our support team will contact you ASAP to resolve the issue. Best regards! Autoketing team
June 1, 2019
This app doesnt work at all, not only didnt work but it also screwed up our currencies, confused our customers and charged them the wrong currency in the check out currency. Worst of all, nobody is there to help us out. Cannot understand how Shopify allows these apps to run on its platform.
Dear Football Town, We very sorry to hear that!, in many cases currency often conflict with similar applications, I'm checking your site, it working well with auto currency detection. I sent your problem to technical team two. I created a ticket for your problem please via email. Best regards, Autoketing team
May 12, 2019
Terrible service, the team are not responsible for what they do. The technical staff changed my theme and there are some mistakes. I ask them to correct the mistakes, but nobody reply.
Dear Autoolsea, Sorry to hear that, I think we have confusion, I saw you ask our some questions and we responded immediately, could you please check your email spam or check this capture please https://www.dropbox.com/s/yfqgut7hwnp7mkq/Screen%20Shot%202019-05-13%20at%2010.43.20.png?dl=0 If you have any problem please let us know via email: [email protected] or live chat in dashboard. Best regards!
April 19, 2019
very slow, We paid for them to position the Currency switcher they didn't change anything, I contacted them a few days ago we didn't get any response. Not recommended.
Dear Zone Gears, We very sorry to hear that, I contacted support team to check your issue, please don't worry. If you have any other problem please let us know via email: [email protected] Thank a lot!
Feb. 26, 2019
At the end it proved to be useless as it won´t show in Checkout page, confuses customers even more, pity truly
Dear Sativida, Firstly, thanks for your contribution. Secondly, we are so sorry for this inconvenience. Our app can’t access the checkout page because of the Shopify policy, so it can’t convert the currency on the checkout page. Thanks for your sympathy! Autoketing team Regards!
Feb. 26, 2019
Support team takes a long time to respond, they placed the button in the wrong position after explaining clearly where it should be placed, and after I contacted them again to fix it and sent screenshots with marks on where they should place it, they replied with "how we can help you" !!!!!!! not recommended
Dear JOVIAL, Firstly, thanks for your review. Then, we are so sorry for the delay in response because of the different timezone. We hope to have a chance to fix this regrettable mistake for your website and cooperate with you in the future. We must say sorry again and thanks for your sympathy. Autoketing team Regards!
Nov. 27, 2018
Nope..used it and it was doubling up on my prices next to each product and when i removed it, the mess of pricing is still left behind!