Venalisa review for Currency Converter Plus
April 30, 2019
Worst app. It destroyed my site. I have lost hundreds of customers because their app disabled our mobile menu. They put the code themselves and did this to my site. Their support system is ridiculous, they will either use different nicknames to reply to ticket or they will handover your ticket to different person each time. And you get kicked around the field. You have to explain your problem each time a new person comes to help you. Not recommended at all.
The statements from this negative review are completely untrue. Our app did not modify the store's template or the menu. The merchant contacted us and we explained that the cause of their problems was a misconfiguration of another app, not ours, and offered our assistance, but he refused to further talk to us. Please note that all our support agents do not use "nicknames" and use their real names and profile pictures in replies. We offer prompt support, logging every conversation and every action taken.
