Feesly: Surcharge & Fees (POS) for Shopify

Feesly: Surcharge & Fees (POS)

Surcharges & fees for your POS

Rating

4.0

feedback

11

Reviews

chart

#2,302

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    9%
  • Less than a day
    9%
  • Less than a month
    0%
  • Less than a year
    64%
  • More than a year
    9%

Reviews Summary

The reviews for this Shopify App are mixed, with both positive and negative feedback. Users appreciate the fast customer service and cost-saving benefits, with some mentioning that the app works perfectly for adding surcharges and credit card fees on POS. However, there are concerns about technical issues, such as the app not calculating fees correctly in some cases, slow application of surcharges, and lack of response from customer service. Some users also express frustration with the app's limitations, such as the inability to set up custom taxes and the need for manual intervention in certain processes.

Highlights

Fast customer service and cost-saving benefits
Technical issues and limitations
App functionality for adding surcharges and credit card fees on POS
Lack of response from customer service
Frustration with app limitations and manual processes

Rating Breakdown

  • 5
    36% (4 ratings)
  • 4
    18% (2 ratings)
  • 3
    9% (1 ratings)
  • 2
    18% (2 ratings)
  • 1
    18% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 4, 2024

Super grateful for fast service. Haven’t needed it much, but when I do, they respond quickly to resolve the issue! Any small biz owner needs that fast response time! Thank you! Totally recommend!

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 2, 2024

Saved us over $5,000 in fees in the first year. Thanks a bunch MerchBytes

Using app

Over 1 year

Total reviews

4

Average rating

4.3

Developer Reply

Thank you so much for your feedback! It helps us to improve the app. Have a wonderful day!

4 / 5 Share

Sept. 20, 2024

When the application works, it works great. The only issue I have with the application itself is that it calculates the fee before tax, and my merchant charges us after tax. There have been times when the system goes down. It can be frustrating, but usually it only takes contacting the help center and they are quick to investigate and fix the problem.

Using app

12 months

Total reviews

1

Average rating

4.0

Developer Reply

Hello! Thank you so much for your feedback! Unfortunately, sometimes Shopify POS may not work because of problems on the Shopify servers, and our app becomes unavailable too :( As for the fee calculation, yes, it’s one of the current technical limitations There is no way to put it after the tax, so we await the next Shopify POS updates that bring such an option to implement other fee types. And, your review helps us to prove to Shopify that merchants really need such fees. Thanks again!

2 / 5 Share

Aug. 7, 2024

The discount fee's stopped working with the latest POS update. No response from the app about our enquiries about this. Would love a reply so that we can get this working again.

Using app

3 months

Total reviews

9

Average rating

4.7

Developer Reply

Hello! Sorry for the issue you faced recently. Many Shopify apps were affected by the latest Shopify POS update, including ours. Could you please check your spam folder? We tried to reply to you ASAP, maybe our mail went to spam. Now, Shopify POS started working correctly with third-party apps and we want to check if it also started working for you. Sorry again for that situation, we are trying to do as many as possible. I hope it won’t happen again.

3 / 5 Share

Aug. 7, 2024

I would love to give this app 5 stars but the app was working just fine and doing exactly what I needed it to do last week but now today it is not working at all. I have reached out to get support but am losing money with every transaction since I cannot add the proper fees.

Using app

3 months

Total reviews

2

Average rating

4.0

Developer Reply

Hello! Sorry for the issue you faced recently. Many Shopify apps were affected by the latest Shopify POS update, including ours. Could you please check your spam folder? We tried to reply to you ASAP, maybe our mail went to spam. Now, Shopify POS started working correctly with third-party apps and we want to check if it also started working for you. Sorry again for that situation, we are trying to do as many as possible. I hope it won’t happen again.

All reviews

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