Rating
3.2
feedback
11
chart
#1,750
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
0%
-
Less than a month
9%
-
Less than a year
64%
-
More than a year
9%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the app's functionality when it works correctly, with some mentioning that it saved them money and provided fast customer support. However, there are several recurring issues highlighted in the negative reviews. Users reported bugs causing triple charges, problems with calculating fees before tax, lack of response from customer service, and delays in applying surcharges at the point of sale. Some users also mentioned the app not meeting their specific needs, such as setting up custom taxes.
Highlights
Review RSS Feed
All reviews
Dec. 23, 2025
App is very buggy and will triple charge your customers and cause major problems for your brand. Move on
May 27, 2025
The app works as promised and the support is very quick and professional.
Using app
29 days
Total reviews
2
Average rating
5.0
Thank you so much for your review and your kind words! It really means a lot to us.
Nov. 4, 2024
Super grateful for fast service. Haven’t needed it much, but when I do, they respond quickly to resolve the issue! Any small biz owner needs that fast response time! Thank you! Totally recommend!
Thank you so much for your feedback and your warm words! Our team is always happy to help!
Nov. 2, 2024
Saved us over $5,000 in fees in the first year. Thanks a bunch MerchBytes
Thank you so much for your feedback! It helps us to improve the app. Have a wonderful day!
Sept. 20, 2024
When the application works, it works great. The only issue I have with the application itself is that it calculates the fee before tax, and my merchant charges us after tax. There have been times when the system goes down. It can be frustrating, but usually it only takes contacting the help center and they are quick to investigate and fix the problem.
Hello! Thank you so much for your feedback! Unfortunately, sometimes Shopify POS may not work because of problems on the Shopify servers, and our app becomes unavailable too :( As for the fee calculation, yes, it’s one of the current technical limitations There is no way to put it after the tax, so we await the next Shopify POS updates that bring such an option to implement other fee types. And, your review helps us to prove to Shopify that merchants really need such fees. Thanks again!
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