Rating
4.1
feedback
10
chart
#1,647
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
10%
-
Less than a day
0%
-
Less than a month
10%
-
Less than a year
70%
-
More than a year
10%
Reviews Summary
The reviews for the Shopify App are a mix of positive and negative feedback. Users appreciate the app for working as promised, providing quick and professional support, and saving them money on fees. However, some users have experienced issues with the app not calculating fees correctly, system downtime, slow application of surcharges, and lack of response from customer service. Despite these drawbacks, some users find the app to be the only method that works for adding credit card fees on POS.
Highlights
Review RSS Feed
All reviews
May 27, 2025
The app works as promised and the support is very quick and professional.
Using app
29 days
Total reviews
2
Average rating
5.0
Thank you so much for your review and your kind words! It really means a lot to us.
Nov. 4, 2024
Super grateful for fast service. Haven’t needed it much, but when I do, they respond quickly to resolve the issue! Any small biz owner needs that fast response time! Thank you! Totally recommend!
Thank you so much for your feedback and your warm words! Our team is always happy to help!
Nov. 2, 2024
Saved us over $5,000 in fees in the first year. Thanks a bunch MerchBytes
Thank you so much for your feedback! It helps us to improve the app. Have a wonderful day!
Sept. 20, 2024
When the application works, it works great. The only issue I have with the application itself is that it calculates the fee before tax, and my merchant charges us after tax. There have been times when the system goes down. It can be frustrating, but usually it only takes contacting the help center and they are quick to investigate and fix the problem.
Hello! Thank you so much for your feedback! Unfortunately, sometimes Shopify POS may not work because of problems on the Shopify servers, and our app becomes unavailable too :( As for the fee calculation, yes, it’s one of the current technical limitations There is no way to put it after the tax, so we await the next Shopify POS updates that bring such an option to implement other fee types. And, your review helps us to prove to Shopify that merchants really need such fees. Thanks again!
Aug. 7, 2024
The discount fee's stopped working with the latest POS update. No response from the app about our enquiries about this. Would love a reply so that we can get this working again.
Hello! Sorry for the issue you faced recently. Many Shopify apps were affected by the latest Shopify POS update, including ours. Could you please check your spam folder? We tried to reply to you ASAP, maybe our mail went to spam. Now, Shopify POS started working correctly with third-party apps and we want to check if it also started working for you. Sorry again for that situation, we are trying to do as many as possible. I hope it won’t happen again.
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