Rating
3.9
feedback
11
chart
#2,693
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
9%
-
Less than a month
0%
-
Less than a year
64%
-
More than a year
9%
Reviews Summary
The reviews for this Shopify App are mixed, with some users praising the fast customer service and cost-saving benefits, while others express frustration with technical issues and lack of response from the app support team. Positive aspects highlighted include the app's ability to save money on fees, provide fast customer service, and effectively add surcharges for specific items. On the other hand, negative feedback revolves around issues such as calculation errors, system downtime, lack of automation, slow application of surcharges, and unresponsiveness from customer service. Users also mention the need for improvements in automating fee calculations and better integration with POS systems.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 4, 2024
Super grateful for fast service. Haven’t needed it much, but when I do, they respond quickly to resolve the issue! Any small biz owner needs that fast response time! Thank you! Totally recommend!
Nov. 2, 2024
Saved us over $5,000 in fees in the first year. Thanks a bunch MerchBytes
Thank you so much for your feedback! It helps us to improve the app. Have a wonderful day!
Sept. 20, 2024
When the application works, it works great. The only issue I have with the application itself is that it calculates the fee before tax, and my merchant charges us after tax. There have been times when the system goes down. It can be frustrating, but usually it only takes contacting the help center and they are quick to investigate and fix the problem.
Hello! Thank you so much for your feedback! Unfortunately, sometimes Shopify POS may not work because of problems on the Shopify servers, and our app becomes unavailable too :( As for the fee calculation, yes, it’s one of the current technical limitations There is no way to put it after the tax, so we await the next Shopify POS updates that bring such an option to implement other fee types. And, your review helps us to prove to Shopify that merchants really need such fees. Thanks again!
Aug. 7, 2024
The discount fee's stopped working with the latest POS update. No response from the app about our enquiries about this. Would love a reply so that we can get this working again.
Hello! Sorry for the issue you faced recently. Many Shopify apps were affected by the latest Shopify POS update, including ours. Could you please check your spam folder? We tried to reply to you ASAP, maybe our mail went to spam. Now, Shopify POS started working correctly with third-party apps and we want to check if it also started working for you. Sorry again for that situation, we are trying to do as many as possible. I hope it won’t happen again.
Aug. 7, 2024
I would love to give this app 5 stars but the app was working just fine and doing exactly what I needed it to do last week but now today it is not working at all. I have reached out to get support but am losing money with every transaction since I cannot add the proper fees.
Hello! Sorry for the issue you faced recently. Many Shopify apps were affected by the latest Shopify POS update, including ours. Could you please check your spam folder? We tried to reply to you ASAP, maybe our mail went to spam. Now, Shopify POS started working correctly with third-party apps and we want to check if it also started working for you. Sorry again for that situation, we are trying to do as many as possible. I hope it won’t happen again.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more