The Red Wagon review for Shopacado ‑ Volume Discounts

Sept. 27, 2022

This app worked for many orders that came through, but there were a good amount of orders where the discount was not applied at all. I had to go in and manually refund these customers and of course had customers reach out to us that were angry because they didn't get the discount we promised. Also, I had customers reach out who did not see discount in cart and were hesitant to checkout. I had to manually invoice them. Also, I'm sure there were a lot of customers who almost placed an order, but did not due to the fact that the discount did not show in their cart. I wish this app could have worked seamlessly with no issues. Then, it would have been perfect. At first their support was very responsive and helpful, but as the issue continued the support did not provide any updates. I contacted them about the issue on a Thursday afternoon and did not hear back with any update until Monday morning after my offer had already ended.