Stellavira review for EB Country Blocker Bot Blocker

First, we would like to clarify that we issued the refund on the same day(June 5). We have already provided refund screenshots and official proof from Shopify, but you still insist that we did not issue the refund. As you are a merchant from Vietnam, we even translated our messages into both Vietnamese and English, but unfortunately this did not resolve the situation. Second, we strongly ask that you stop using extremely offensive and abusive language toward our support team in your messages. We have been consistently trying to help you resolve this issue, and we have not done anything wrong. Third, you did use our app for two months. During that time, you set up multiple blocking rules, and our app correctly protected your store according to your settings. Throughout those two months, you never contacted us. However, after you decided to close your Shopify store, you claimed that you had never used the app. Out of support for new merchants, we still chose to issue you a refund, although we had every right not to do so. We have always done our best to resolve every merchant’s issues. If you have any further questions, please feel free to contact us — we take every case seriously and remain fully committed to providing responsible, fair, and timely support to all merchants.