Customer Order Management
Reorder | Return | Refund | Exchange | Order Look-up...
Rating
4.5
feedback
6
chart
#12,911
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
-
Less than a month
17%
-
Less than a year
50%
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More than a year
17%
Reviews Summary
The reviews for the Webkul app on Shopify are mixed, with both positive and negative feedback. Positive aspects include the app being feature-rich and having top-notch customer service. Users appreciate the support team's quick responses and reliability. However, negative feedback mentions issues with functionalities like uploading PDF files and lack of response from the developers. Some users also express frustration with the design and promised functionalities not working well. Overall, the app is recommended for building a marketplace on Shopify but may have limitations and challenges that users should be aware of before using it.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 29, 2024
Feature rich app and customer service is top notch! 100% would recommend webkul apps. Best for building marketplace of shopify!
Sept. 2, 2022
Great App Great Support!!! I love the overall experience with this app... Thank you, Ayush Kansal, for quick response with solution on my every query...
Dec. 31, 2021
BEWARE!!! DO NOT USE THIS APP (2 Year Customer) After two years of using this app, I would NEVER recommend it to anyone. Save yourself the time, tears, and suffering that it is working with Webkul. While the app is built with some good functionalities, the developers will not do anything without trying to squeeze every penny out of you. This app, will not work with Multivendor Slot Prizing or Minimum Order, the design is terrible and you will spend hours having to stylize it to a decent look, and all the reorder and other promised functionalities do not work well. Save yourself the nightmare of having to deal with this company.
Hey ! Thanks for the review. It's very unfortunate that, The app couldn't meet your expectations. However We would like to add few points here: As we can check from the support tickets, We didn't receive any query from your end since last 90+ days & Your feedback states that the re-order & other promised functionalities are not working so, In case, You would have informed us over the ticket then we would have surely assisted you with the fix. Moreover, We would like to let you know that, re-order functionality only works if the ordered products are available in stock. In case products are out of stock which customer is trying to re-order then in this case, re-order tab remain disabled. So as we could guess, You might have tried this for out of stock products. Please Note: We're always keen to provide best of the app support, bug fix ASAP, make a note of the requirement (will try to add in future, if multiple such requests received) and will help our merchants understand the app features in all the ways possible. Kindly connect via our ticketing system. We'd love to hear all the concerns/issues you're having. Let's start things all over again.
April 13, 2021
Exceptional. Reliable & incredibly supportive team. Super happy with the entire process. Highly recommended.
Oct. 24, 2019
Really good app. Great support team, Highly recommended. APP does all features that I need. Thank you!
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