CustomerGenius for Shopify

CustomerGenius

Multiple discount abuse detection with automated refunds

View on App Store

Rating

5.0

feedback

3

Reviews

chart

#6,224

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    33%
  • Less than a year
    67%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify app are overwhelmingly positive, with users praising its effectiveness and the excellent customer support provided. Users have highlighted the app's ability to prevent misuse of discount codes by customers creating multiple accounts, as well as its flexibility in handling refund decisions. The app has been described as a much-needed addition to the Shopify app store, with users highly recommending it for its great performance and support.

Highlights

Positive feedback on effectiveness and customer support
Prevention of discount code misuse
Flexibility in refund decision process
Highly recommended app
Great performance and support

Rating Breakdown

  • 5
    100% (3 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 100% (3)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 14, 2026

Amazing app, and amazing team! If your store offers first-time customer discount codes, you need the Customer Genius app! We use first customer discounts, and they're getting a LOT of abuse, customers creating throw-away email accounts in order to continually order using new customer codes. This app is a godsend, as are the dev team! It works like a charm, and every feature request I've come up with, they've implemented, often within a day or two of asking.

Store

Cworks

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 29, 2026

This is a brilliant app that is much needed in the Shopify app store. I highly recommend it as its working great so far and the support has been great too.

Using app

2 days

Total reviews

6

Average rating

4.2

5 / 5 Share

July 10, 2025

We've been using this app for a few months now and are really happy with it. The customer service team is quick to respond and genuinely helpful. Since integrating the app, we've been able to identify and prevent a few cases where discount codes were being misused by customers creating multiple accounts with different names or emails. One feature we particularly appreciate is the flexibility, you can automate the refund decision process or handle each case individually. For now, we're reviewing them case by case and it’s been working really well for us. Highly recommend! :)

Using app

3 months

Total reviews

3

Average rating

5.0

All reviews

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