CustomerGenius
The Customer Genius app has received overwhelmingly positive reviews from users. Customers praise the app for effectively preventing abuse of first-time customer discount codes by identifying and stopping misuse. The app is described as a godsend, working seamlessly and quickly implementing requested features. Users appreciate the excellent customer service provided by the team, highlighting quick responses and genuine helpfulness. The flexibility of the app in automating refund decisions or handling cases individually is also commended, with users finding the review process effective and efficient.
Review RSS feed
Very useful app and incredibly responsive customer service!
Amazing app, and amazing team! If your store offers first-time customer discount codes, you need the Customer Genius app! We use first customer discounts, and they're getting a LOT of abuse, customers creating throw-away email accounts in order to continually order using new customer codes. This app is a godsend, as are the dev team! It works like a charm, and every feature request I've come up with, they've implemented, often within a day or two of asking.
This is a brilliant app that is much needed in the Shopify app store. I highly recommend it as its working great so far and the support has been great too.
We've been using this app for a few months now and are really happy with it. The customer service team is quick to respond and genuinely helpful. Since integrating the app, we've been able to identify and prevent a few cases where discount codes were being misused by customers creating multiple accounts with different names or emails. One feature we particularly appreciate is the flexibility, you can automate the refund decision process or handle each case individually. For now, we're reviewing them case by case and it’s been working really well for us. Highly recommend! :)
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.