CustomerGenius
The Customer Genius app has received overwhelmingly positive reviews from users. Customers praise its usefulness, responsive customer service, and effectiveness in preventing abuse of discount codes. The app is described as a godsend for managing first-time customer discounts and has been commended for its quick implementation of feature requests. Users appreciate the app's flexibility in handling refund decisions and the ability to prevent misuse of discount codes. Overall, the app is highly recommended for its functionality and excellent support from the team.
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Very useful app and incredibly responsive customer service!
Amazing app, and amazing team! If your store offers first-time customer discount codes, you need the Customer Genius app! We use first customer discounts, and they're getting a LOT of abuse, customers creating throw-away email accounts in order to continually order using new customer codes. This app is a godsend, as are the dev team! It works like a charm, and every feature request I've come up with, they've implemented, often within a day or two of asking.
This is a brilliant app that is much needed in the Shopify app store. I highly recommend it as its working great so far and the support has been great too.
We've been using this app for a few months now and are really happy with it. The customer service team is quick to respond and genuinely helpful. Since integrating the app, we've been able to identify and prevent a few cases where discount codes were being misused by customers creating multiple accounts with different names or emails. One feature we particularly appreciate is the flexibility, you can automate the refund decision process or handle each case individually. For now, we're reviewing them case by case and it’s been working really well for us. Highly recommend! :)
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