Customers.ai Visitor ID
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, users appreciate that the app works as intended, capturing emails effectively. One user mentioned receiving helpful support from a team member named Yonan who was patient and resolved their issues. However, on the negative side, there are complaints about the app charging users without clear communication, poor customer support, and limitations on lead tracking only in the US and Canada. Some users felt misled and frustrated with the onboarding process, leading to a loss of money.
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Stay away from this app! they will steal your money, deny that they even charged you, run around in circles and then finally admit that they were charging you for simply installing the app on a free plan. These guys are thieves and the app does not work!
I had a hard time setting things up at first and was honestly pretty frustrated. Support didn’t go great in the beginning. But then Yonan from their team stepped in and really helped me out. Super patient and actually solved the issues I was stuck on. The best part: the app does work. It’s capturing emails like it says it will. I’m still waiting to see how well those leads convert, but this is a separate thing. Appreciate the follow-through and support that got me back on track.
The worst customer support. Did not help with onboarding and kept blaming shopify. Lost $99 to this app
Is it written anywhere on the documents here in the App Store that this App only tracks leads in the Us and Canada??
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