Customers.ai Visitor ID
The reviews for this Shopify app are mixed, with some users expressing frustration and dissatisfaction. One common theme is the poor customer support provided by the app, with users mentioning difficulties in canceling plans, lack of help with onboarding, and blaming Shopify for issues. Another negative aspect highlighted is the app's questionable charging practices, with accusations of unauthorized charges and lack of transparency. However, there is a positive review that mentions a turnaround in support experience, where a team member named Yonan provided helpful assistance and resolved issues. The functionality of the app, specifically in capturing emails, is acknowledged as working.
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Stay away from this app! they will steal your money, deny that they even charged you, run around in circles and then finally admit that they were charging you for simply installing the app on a free plan. These guys are thieves and the app does not work!
No Support! And imposible to cancel the Plan!
I had a hard time setting things up at first and was honestly pretty frustrated. Support didn’t go great in the beginning. But then Yonan from their team stepped in and really helped me out. Super patient and actually solved the issues I was stuck on. The best part: the app does work. It’s capturing emails like it says it will. I’m still waiting to see how well those leads convert, but this is a separate thing. Appreciate the follow-through and support that got me back on track.
The worst customer support. Did not help with onboarding and kept blaming shopify. Lost $99 to this app
Is it written anywhere on the documents here in the App Store that this App only tracks leads in the Us and Canada??
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