Rating

4.9

feedback

18

Reviews

chart

#5,496

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    11%
  • Less than a day
    17%
  • Less than a month
    44%
  • Less than a year
    17%
  • More than a year
    11%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users. Customers praise the excellent support provided by the app team, highlighting their responsiveness and willingness to customize the app to meet specific requirements. Users appreciate the functionality of the app, mentioning that it helps them collect important customer information and add custom attributes to orders. The support team, particularly Sunny, is commended for their professionalism and quick resolution of any issues. However, there is one negative review mentioning a significant problem where the customer accounts page was completely removed, leading to a blank page for customers after sign-in.

Highlights

Excellent customer support and responsiveness
Functionality for collecting customer information and customizing orders
Professionalism and quick resolution of issues
Negative issue with customer accounts page removal
Highly recommended by users

Rating Breakdown

  • 5
    94% (17 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    6% (1 ratings)

Reviews with Text

  • 100% (18)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

July 3, 2025

Amazing experience! Good support, good performance :)

Using app

Almost 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 14, 2025

Their service is excellent!

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 10, 2024

excellent app and particularly the support: the team are diligent and deal with lots of back and forth!

Using app

5 months

Total reviews

5

Average rating

5.0

1 / 5 Share

Nov. 16, 2023

Completely removed the customer accounts page. When customers sign in, the page is blank. This app is broken, and the problem persists AFTER UNINSTALL! STAY AWAY

Using app

13 minutes

Total reviews

3

Average rating

3.7

Developer Reply

We are sorry to hear about the inconvenience you are experiencing with our app. However, I want to clarify that our app does not make any changes to the customer accounts page. I understand your frustration, and we would be more than happy to help investigate and resolve the issue for you. Our customer service team has reached out to you, and I kindly request that you please reply to our email so that we can assist you further. We value your feedback and appreciate your patience. Thanks.

5 / 5 Share

Sept. 21, 2023

Excellent support, does the task we need on all four of our Shopify stores.

Using app

About 20 hours

Total reviews

1

Average rating

5.0

All reviews

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