Daraz Link
The reviews suggest that the app can be useful when it works, with some users reporting smooth order syncing and successful resolution of issues after contacting support. One reviewer updated their rating positively after the team responded quickly, fixed many of the problems, and showed willingness to consider feature requests like bulk linking and uploads. This indicates that the app has potential and that responsive support can significantly improve the experience. However, the negative feedback is serious and centers on reliability and support. One merchant reported that a large portion of Daraz orders were not being fulfilled on Shopify and that inventory sync errors were causing operational problems. Another reviewer described delays in product linking, lack of response from support, and even an invalid support email, which created frustration during the trial period. Overall, the main concerns are technical instability, missing orders, inventory discrepancies, and inconsistent customer support, with users wanting faster fixes and more direct assistance.
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We are experiencing serious issues with the Daraz Link integration. Around 30% of our Daraz orders are not being fulfilled on Shopify, and inventory synchronization is also creating discrepancies. These issues are affecting our daily operations and order management. Despite relying on this integration to streamline our processes, the current problems are causing significant difficulties. We expect better technical support, timely issue resolution, and proper guidance. We also need a dedicated point of contact in Pakistan for direct assistance. If these issues are not resolved, we may have to discontinue using the integration.
Thank you for the feedback, and we’re sorry for the trouble. We fixed the order fulfillment issue on the same day you reported it. Daraz orders now correctly show as fulfilled on Shopify once they progress on Daraz. For inventory sync, our checks show your stock is in sync. If you’re still seeing a stock issue, kindly share an example product with us by email or WhatsApp (we’ve sent you our contact), and we’ll resolve it right away.
Edit (8/10/22): Osco Team reached out to us right away after our review was published. They are working on the issues we faced and have already resolved many of the issues. Their Support has been very cooperative and responsive. They have taken notes on our suggestions for bulk linking and uploads and are trying to work it out for us. App is dropping orders on to our Shopify smoothly. Initial Review: I downloaded this app yesterday to minimise the effort required to work with Daraz. We faced difficulties and sent many messages to the support team. We haven't received any response since yesterday. Not even a confirmation on the of query being received. The email ID they have mentioned on the footer of their app is invalid. (Very Disappointed) It's been 24 Hours and the app hasn't been able to link products. Whenever we select any product to link it says that the product is not ready to be linked yet, please try again in a few minutes. Well its been many hours since we have been waiting. The trial period is to test out the features but we are unable to. If the support team resolves the issues, i will edit the review.
Hi, apologies that we did not receive your email.. We have just sent an email to you to understand the difficulties that you faced. Kindly reply our email, so we can help and resolve whatever problem that you have.
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