The Celtic Tea Shoppe, Home of Artisan Candies review for Delivery Date ‑ Date Picker D.
June 22, 2023
I'm giving low stars not for the app itself, but for the customer service. The picker works, but only for product pages info to flow into the packing slip, *not* on the shopping cart (which is what I need for my business). I specifically asked that question in the first email I sent, because nowhere in the current app description does it say this. I was then told it was possible with custom code, and to just download the app and try it, and they'll get back to me. Then after a few days I was told no, the picker info on the shopping cart does *not* flow into the packing slip, and that it only works when you put the app on a *product* page. When I pushed back and asked why this wasn't said at the beginning, I got sort of a runaround answer. This isn't complicated, please just be upfront about what your app capabilities are, and we can all move on. I have the emails to prove it, if anyone asks.
Using app
5 days
Total reviews
2
Average rating
1.5
Hey, It's really a shame that you leave such a review. Customer Support has always answered you honestly. The date picker also works in the shopping cart. Only thing is that you can't display the date on the packing slip. Everything else works though. But it seems you did not understand that, despite countless information emails. The support took hours of time for you and that because of 2.99$. Do you expect to be supported for hours for an amount that is not even worth mentioning? We wish you much success with your business :) ___ Update: Merchant updated the review, but again he didn't recognized that we informed him already in beginning that we have to check if its possible to place the values on packing slip if the date picker is used on cart page. We informed him that it's possible if the date picker used on product page. For cart page we investigated and it was not possible. Its a shame that we are investigating and just because it's technically not possible, you write a review like this. I think its better if someone tries to solve your problem then rather say its not possible in beginning without having it checked. Other than that you can use your computer and just delete the app if it was to long waiting for you! We can not understand such a behaviour. Here the mails to proove it: https://drive.google.com/file/d/10Qv_ZkoO_drQGDLQTzM2KcecguiVjKT4/view?usp=sharing As you can see, merchant gave us the permissions and wanted us to investigate, but already earlier we told him thats its may not possible and we will check it out for the merchant. Best!
Optimize your order delivery workflow with a custom datepicker