Rating

4.9

feedback

175

Reviews

chart

#498

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    7%
  • Less than a month
    35%
  • Less than a year
    39%
  • More than a year
    15%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and quick response times from the support team. Many users highlighted specific team members like Elio, Sean, Mabel, and Jena for their exceptional assistance in resolving issues and customizing the app to fit their needs. The app itself is described as easy to use, with great customization options and a user-friendly interface. Users also appreciated the quick resolution of any issues they encountered, making their experience with the app highly satisfactory. However, there were a few mentions of slower response times in some cases, but overall, the app and its support team received high praise from the majority of reviewers.

Highlights

Excellent customer service and quick response times
Easy to use with great customization options
Specific team members like Elio, Sean, Mabel, and Jena praised for exceptional assistance
Quick resolution of issues and high user satisfaction
Some mentions of slower response times in a few cases

Rating Breakdown

  • 5
    93% (163 ratings)
  • 4
    5% (8 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    2% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 26, 2025

Had an issue with the app, within 2 minutes from the support team I was back up and running. I had no idea how to fix it but the support team knew how to direct me and were patient with someone that isn't the greatest with tech. Thanks to Elio for the save!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

April 22, 2025

Great app and amazing customer service!

Store

Näz

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

Dear Näz, Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.

5 / 5 Share

April 16, 2025

Mabel et Sean on été génial, mon problème a été régler en 2 secondes ! Merci

Using app

3 days

Total reviews

6

Average rating

5.0

Developer Reply

Dear La Pépite Givrée, Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.

5 / 5 Share

April 15, 2025

Great app which was easy to use. Spoke to the developers about some custom design and colour which they responded and assisted very quickly. Highly recommend

Using app

27 days

Total reviews

3

Average rating

5.0

Developer Reply

Dear Daisy London, Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.

5 / 5 Share

April 15, 2025

Using app

14 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Dear Wave 3 Matcha, Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.

All reviews

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