Rating

3.5

feedback

33

Reviews

chart

#2,245

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    3%
  • Less than a month
    27%
  • Less than a year
    52%
  • More than a year
    12%

Reviews Summary

The reviews for the Shopify App are quite mixed, with both positive and negative feedback. On the positive side, users appreciate the app's ease of use, customization options, and the dedicated support team, especially mentioning the helpfulness of a support agent named Mirza. Users also highlight the app's ability to resolve issues quickly and provide valuable information. However, on the negative side, there are complaints about the app being difficult to update, complicated to understand, and not intuitive. Some users experienced issues with customer service, including slow responses and unresolved billing problems. Additionally, there were concerns about the app causing slowdowns on the store and unexpected charges.

Highlights

Mixed feedback with positive comments on ease of use and support, but negative feedback on complexity and customer service
Appreciation for the dedicated support team and quick issue resolution
Complaints about difficulties in updating the app and unexpected charges
Concerns about customer service responsiveness and unresolved billing problems
Positive feedback on customization options and the app's ability to resolve issues quickly

Rating Breakdown

  • 5
    73% (24 ratings)
  • 4
    3% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    24% (8 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Oct. 17, 2024

This template has been one of the worst experiences I've had. It's difficult to update, complicated to understand, and not intuitive at all. The course they offer is outdated, and the help options within the theme always redirect to non-functioning pages. Additionally, they want to charge for everything, which wouldn't be a problem if it were at least easy to understand how it works, but it's extremely complicated. After purchasing it, I spent five hours trying to figure it out without success, and ended up requesting a cancellation. It has been a terrible product choice.

Using app

--

Total reviews

3

Average rating

3.7

5 / 5 Share

Aug. 1, 2024

Frankly, it is a complete solution that I highly recommend, especially their support team. It was a useful experience talking to Mirza from the support team who provided me with valuable information that is better than watching a lot of videos.

Using app

28 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 10, 2024

I have really enjoyed the ease of use with this review app! My account manager Mirza has been a pleasure to work with in explaining everything and taking care of my store to ensure it is working optimally :-)

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 1, 2024

Excellent Service and Support During Debutify Upgrade I recently upgraded from Debutify version 5 to version 6.3, and I am thoroughly impressed with the service and support provided throughout the process. From start to finish, everything went smoothly, and I felt well-informed and supported at every step.

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 21, 2024

Mirza was actually extremely helpful and knowledgeable. He was quick to understand what problems needed to be resolved. Would highly recommend using Debutify as your review app.

Using app

2 months

Total reviews

2

Average rating

5.0

All reviews

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