Rating

3.6

feedback

33

Reviews

chart

#2,674

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    3%
  • Less than a month
    27%
  • Less than a year
    52%
  • More than a year
    12%

Reviews Summary

The reviews for this Shopify App, Debutify, are quite mixed. On the positive side, many users praise the app for its ease of use, excellent customer service, and helpful support team, particularly mentioning a person named Mirza. Users appreciate the customization options and the visual appeal of the app. On the negative side, there are complaints about the app being difficult to understand, outdated courses, non-functioning help options, and issues with billing and customer service. Some users also mention problems with the app slowing down their store and issues with the trial period and subscription charges.

Highlights

Mixed reviews with praise for ease of use and customer service
Complaints about difficulties in understanding the app and billing issues
Positive feedback on customization options and visual appeal
Issues with outdated courses and non-functioning help options
Complaints about app slowing down stores and problems with trial period and subscription charges

Rating Breakdown

  • 5
    73% (24 ratings)
  • 4
    3% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    24% (8 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Oct. 17, 2024

This template has been one of the worst experiences I've had. It's difficult to update, complicated to understand, and not intuitive at all. The course they offer is outdated, and the help options within the theme always redirect to non-functioning pages. Additionally, they want to charge for everything, which wouldn't be a problem if it were at least easy to understand how it works, but it's extremely complicated. After purchasing it, I spent five hours trying to figure it out without success, and ended up requesting a cancellation. It has been a terrible product choice.

Using app

--

Total reviews

3

Average rating

3.7

5 / 5 Share

Aug. 1, 2024

Frankly, it is a complete solution that I highly recommend, especially their support team. It was a useful experience talking to Mirza from the support team who provided me with valuable information that is better than watching a lot of videos.

Using app

28 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 10, 2024

I have really enjoyed the ease of use with this review app! My account manager Mirza has been a pleasure to work with in explaining everything and taking care of my store to ensure it is working optimally :-)

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 1, 2024

Excellent Service and Support During Debutify Upgrade I recently upgraded from Debutify version 5 to version 6.3, and I am thoroughly impressed with the service and support provided throughout the process. From start to finish, everything went smoothly, and I felt well-informed and supported at every step.

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 21, 2024

Mirza was actually extremely helpful and knowledgeable. He was quick to understand what problems needed to be resolved. Would highly recommend using Debutify as your review app.

Using app

2 months

Total reviews

2

Average rating

5.0

All reviews

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