Rating

4.8

feedback

18

Reviews

chart

#14,424

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    17%
  • Less than a day
    11%
  • Less than a month
    17%
  • Less than a year
    50%
  • More than a year
    6%

Reviews Summary

Decimal is a Shopify App that has received mixed reviews from ecommerce merchants. Some users have praised its ability to handle complex shipping calculations and solve specific shipping rate problems, such as offering wholesale shipping rates and managing shipping from multiple warehouses efficiently. The app is commended for its accuracy in calculating shipping costs and providing real-time calculations to offer customers the lowest cost shipping options without compromising on profits. Additionally, Decimal's customer support team has been highlighted for their responsiveness and ability to address technical issues effectively. On the other hand, some users have expressed dissatisfaction with the app's recent update in December 2021, stating that it caused the app to break and made it challenging to use. There are also mentions of the app being expensive for users who only require simple shipping options and finding some features unnecessary and overcomplicated.

Highlights

Complex shipping calculations and solutions
Effective customer support
Negative impact of recent update
Expensive for simple shipping needs
Unnecessary and overcomplicated features

Rating Breakdown

  • 5
    94% (17 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    6% (1 ratings)

Reviews with Text

  • 100% (18)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Dec. 13, 2021

WAS Freaking Awesome until mayor update Dec, 2021. Now broken... Just wanted the ability to add USPS Media Mail option for shipping using the Decimal code editor. Most help bubbles have Lorem Ipsum, have no idea how to use this app, seems overkill and full of useless features.... too expensive for just the simple option I needed.

Using app

About 3 years

Total reviews

2

Average rating

2.0

Developer Reply

Dear Koinonia House, We screwed up! We were in the process of disabling the old JSON UI and replacing it with the Beta version of the nexgen UI at that time! We've sent you a few emails. If you get this message, please contact us and we will set you up on that same app you were on, which of course includes USPS Media Mail!

5 / 5 Share

April 9, 2018

Had some technical issues that slipped through the cracks initially with the support team, but Roger got me taken care of. Thanks man.

Using app

About 1 month

Total reviews

2

Average rating

3.0

5 / 5 Share

Feb. 6, 2017

We are a Shopify Plus site and were having a tough time finding a system that could handle our complex shipping calculation needs. Delighted to have found Decimal!

Using app

29 minutes

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 3, 2017

Decimal solved our 'wholesale shipping rates' problem with their quick, yet robust solution. The IBM of shipping rates!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 1, 2017

Two thumbs up for Decimal! A terrific solution.

Using app

7 days

Total reviews

1

Average rating

5.0

All reviews

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