DeepMine for Shopify

DeepMine

Generate custom reports for vendor payouts or cost tracking.

Developer
View on App Store

Rating

4.2

feedback

31

Reviews

chart

#1,481

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    0%
  • Less than a month
    10%
  • Less than a year
    16%
  • More than a year
    42%

Reviews Summary

The reviews for this Shopify app, Deepmine, are quite mixed. On the positive side, users appreciate the app's functionality in tracking sales data, providing detailed reports, and helping with accounting tasks. The customer service is also highlighted as responsive and helpful, with users praising the quick support provided by Ryan. However, there are several negative aspects mentioned in the reviews. Some users faced issues with the app's pricing suddenly doubling, inaccurate data representation, lack of response from support, and difficulties in canceling orders. Additionally, there are concerns about the app not being regularly updated and lacking certain features like stock holding information and better design. Despite the positive features, these drawbacks seem to have impacted the overall user experience.

Highlights

Mixed reviews with positive feedback on functionality and customer service, but negative comments on pricing, data accuracy, support responsiveness, and lack of updates
Appreciation for tracking sales data, generating detailed reports, and aiding in accounting tasks
Concerns about pricing doubling, inaccurate data representation, difficulties in canceling orders, and lack of response from support
Issues with app not being regularly updated, lacking certain features like stock holding information, and needing better design
Praise for responsive and helpful customer service, particularly from Ryan

Rating Breakdown

  • 5
    68% (21 ratings)
  • 4
    3% (1 ratings)
  • 3
    13% (4 ratings)
  • 2
    10% (3 ratings)
  • 1
    6% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

Sept. 14, 2021

We are willing to give this app a serious try because it comes highly recommended by others however it is impossible install it since the shopify app store links to the wrong link. The correct link should be https://deepmine.herokuapp.com/login

Using app

18 days

Total reviews

4

Average rating

3.8

3 / 5 Share

May 18, 2020

The app is useful and helpful.. but out of nowhere the price doubled. Will look into other options.

Using app

About 1 year

Total reviews

4

Average rating

4.5

Developer Reply

Sorry for the confusion! My charges are based on the number of orders in your store; so therefore larger stores (or stores that grow) will need to be charged more. This is because my primary costs are based in storage costs. If you or anyone would like a simpler option, let me know, but it will involve a some level of sacrifice, such as deleting data and/or looking at only a certain time period since ultimately the charges are based on the amount of storage required.

2 / 5 Share

Jan. 21, 2019

It works great and does its job for what it says it's supposed to do but no one responds to my support requests.

Using app

22 days

Total reviews

1

Average rating

2.0

5 / 5 Share

Dec. 4, 2017

This app will make your life easier and has a wealth of great data that can be extracted from it.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 16, 2017

This is a fantastic app and Ryan is super quick to respond and helpful. Sadly, we needed to turn to some more custom options, not because of any deficiency in his app, but because we have a unique data situation. But I was happy to try it and know I will return when I have another client that needs good solid reporting at a good price!

Using app

4 days

Total reviews

12

Average rating

5.0

All reviews

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