DeepMine for Shopify

DeepMine

Custom reports, vendor payouts, cost tracking, and more!

Developer
View on App Store

Rating

4.2

feedback

31

Reviews

chart

#4,549

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    0%
  • Less than a month
    10%
  • Less than a year
    16%
  • More than a year
    42%

Reviews Summary

The reviews for this Shopify app are quite mixed. On the positive side, users appreciate the app's functionality in tracking sales, providing detailed information for making marketing decisions, and automating costs of products. The app is also praised for its ease of use and excellent customer support, with users mentioning quick responses and helpful interactions with the developer. However, there are several negative aspects highlighted in the reviews. Some users faced challenges with installation due to incorrect links, experienced issues with support responsiveness, and found discrepancies in data accuracy. Additionally, there were complaints about the pricing structure, lack of certain features like order cancellation, and suggestions for improvements such as better design and additional functionalities like stock holding information and currency options.

Highlights

Mixed reviews with positive feedback on functionality and customer support, but negative comments on installation issues and data accuracy
Appreciation for tracking sales, making marketing decisions, and automating costs of products
Challenges with support responsiveness, pricing structure, and lack of certain features like order cancellation
Suggestions for improvements including better design, additional functionalities like stock holding information, and currency options
Ease of use and excellent customer support with quick responses and helpful interactions with the developer

Rating Breakdown

  • 5
    68% (21 ratings)
  • 4
    3% (1 ratings)
  • 3
    13% (4 ratings)
  • 2
    10% (3 ratings)
  • 1
    6% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

Sept. 14, 2021

We are willing to give this app a serious try because it comes highly recommended by others however it is impossible install it since the shopify app store links to the wrong link. The correct link should be https://deepmine.herokuapp.com/login

Using app

18 days

Total reviews

4

Average rating

3.8

3 / 5 Share

May 18, 2020

The app is useful and helpful.. but out of nowhere the price doubled. Will look into other options.

Using app

About 1 year

Total reviews

4

Average rating

4.5

Developer Reply

Sorry for the confusion! My charges are based on the number of orders in your store; so therefore larger stores (or stores that grow) will need to be charged more. This is because my primary costs are based in storage costs. If you or anyone would like a simpler option, let me know, but it will involve a some level of sacrifice, such as deleting data and/or looking at only a certain time period since ultimately the charges are based on the amount of storage required.

2 / 5 Share

Jan. 21, 2019

It works great and does its job for what it says it's supposed to do but no one responds to my support requests.

Using app

22 days

Total reviews

1

Average rating

2.0

5 / 5 Share

Dec. 4, 2017

This app will make your life easier and has a wealth of great data that can be extracted from it.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 16, 2017

This is a fantastic app and Ryan is super quick to respond and helpful. Sadly, we needed to turn to some more custom options, not because of any deficiency in his app, but because we have a unique data situation. But I was happy to try it and know I will return when I have another client that needs good solid reporting at a good price!

Using app

4 days

Total reviews

12

Average rating

5.0

All reviews

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