Delighted Post‑Delivery Survey for Shopify

Delighted Post‑Delivery Survey

Get post-delivery NPS feedback to improve customer experiences

Rating

4.5

feedback

7

Reviews

chart

#4,448

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    71%
  • More than a year
    29%

Reviews Summary

Delighted is highly praised by users for its effectiveness in gathering customer feedback and providing actionable insights. Users appreciate the ease of use, friendly support, and high-quality interface of the app. The ability to receive both positive and negative feedback quickly is highlighted as a major benefit. Additionally, the feature that allows users to take action based on customer opinions is seen as valuable for improving customer satisfaction and loyalty. However, some users express a desire for additional features such as sharing feedback live on the site and integrating order information into Delighted for better analysis and correlation.

Highlights

Ease of use and effectiveness in gathering feedback
Actionable insights and customer satisfaction improvement
Desire for additional features like live feedback sharing and order information integration

Rating Breakdown

  • 5
    86% (6 ratings)
  • 4
    14% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

July 3, 2024

Delighted works great, but I want to be able to share the feedback from the surveys live on the site.

Using app

9 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for reviewing our app! Delighted has options to share feedback live on your site, including our Testimonials feature. Send us a note at [email protected] and we'll get you set up!

5 / 5 Share

Nov. 6, 2023

We've been using Delighted for NPS for a while now and it's been incredible! Easy to use and implement and gets right at the heart of our voice of the customer!

Store

Thesis

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much! Great to hear you're finding a ton of value in the integration.

5 / 5 Share

Feb. 9, 2015

Easily one of the best apps for Shopify. The interface, friendly support and high quality of product are just brilliant. And the communication you get back from the customers is invaluable. If you didn't already I'd recommend installing it now - you won't look back :)

Using app

About 7 years

Total reviews

3

Average rating

3.7

Developer Reply

So good to hear you've found both our product and support to be helpful!

5 / 5 Share

Dec. 22, 2014

Seriously impressed. Within 5 minutes of installing we were getting great feedback (both positive and negative). Would love to see order info populated into Delighted....would make it easy to draw correlations in what negative feedback we can have an effect on. Highly recommended.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 28, 2014

Do yourself a favor and get Delighted. Delighted is fantastic for three reasons: 1) It's a slick piece of software (easy to install, easy to use, easy to understand) that helps you understand what your customers are thinking. You know might know who your unhappy customers are and who your happy customers are, but do you know the ones that are "sort of pleased"? The ones that "would have loved the experience but..."? Chances are, you don't. That's what Delighted helps you figure out as passively as possible. You turn it on and it does the rest. 2) It allows you to take action when customers offer-up their opinions. Unhappy customer? Make them happy. Just satisfied customer? Call them to figure out what would make them happier. Really happy customer? Hooray! Make sure they know you appreciate their business. Delighted makes it possible to go from from insight to action. At the end of the day, it's all about action, so any app that just helps with insight is good but not great. Delighted is great. 3) Caleb. With Caleb at the helm of Delighted, you know you're in for a great time. Caleb has built Delighted into a product that really meets its users' needs. I've sent him feature requests and other issues and he's not only responded but also used that feedback to inform how his team improves Delighted. If you're not using Delighted to understand what your customers are thinking and act on it, you're leaving money on the table. Simple as that. Luke http://www.proofreadingservices.com/

Using app

12 months

Total reviews

5

Average rating

5.0

All reviews

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