Delighted Post‑Delivery Survey
Get post-delivery NPS feedback to improve customer experiences
Rating
4.5
feedback
7
chart
#7,596
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
0%
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Less than a year
71%
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More than a year
29%
Reviews Summary
Delighted is highly praised by users for its effectiveness in collecting customer feedback and providing valuable insights. Users appreciate the ease of use, friendly support, and high quality of the app. The ability to understand customer sentiments, take action based on feedback, and improve customer experience are highlighted as key strengths of Delighted. However, some users express a desire for additional features such as live sharing of survey feedback and integration of order information into the app for better analysis and correlation.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 3, 2024
Delighted works great, but I want to be able to share the feedback from the surveys live on the site.
Thank you for reviewing our app! Delighted has options to share feedback live on your site, including our Testimonials feature. Send us a note at [email protected] and we'll get you set up!
Nov. 6, 2023
We've been using Delighted for NPS for a while now and it's been incredible! Easy to use and implement and gets right at the heart of our voice of the customer!
Thanks so much! Great to hear you're finding a ton of value in the integration.
Feb. 9, 2015
Easily one of the best apps for Shopify. The interface, friendly support and high quality of product are just brilliant. And the communication you get back from the customers is invaluable. If you didn't already I'd recommend installing it now - you won't look back :)
So good to hear you've found both our product and support to be helpful!
Dec. 22, 2014
Seriously impressed. Within 5 minutes of installing we were getting great feedback (both positive and negative). Would love to see order info populated into Delighted....would make it easy to draw correlations in what negative feedback we can have an effect on. Highly recommended.
Oct. 28, 2014
Do yourself a favor and get Delighted. Delighted is fantastic for three reasons: 1) It's a slick piece of software (easy to install, easy to use, easy to understand) that helps you understand what your customers are thinking. You know might know who your unhappy customers are and who your happy customers are, but do you know the ones that are "sort of pleased"? The ones that "would have loved the experience but..."? Chances are, you don't. That's what Delighted helps you figure out as passively as possible. You turn it on and it does the rest. 2) It allows you to take action when customers offer-up their opinions. Unhappy customer? Make them happy. Just satisfied customer? Call them to figure out what would make them happier. Really happy customer? Hooray! Make sure they know you appreciate their business. Delighted makes it possible to go from from insight to action. At the end of the day, it's all about action, so any app that just helps with insight is good but not great. Delighted is great. 3) Caleb. With Caleb at the helm of Delighted, you know you're in for a great time. Caleb has built Delighted into a product that really meets its users' needs. I've sent him feature requests and other issues and he's not only responded but also used that feedback to inform how his team improves Delighted. If you're not using Delighted to understand what your customers are thinking and act on it, you're leaving money on the table. Simple as that. Luke http://www.proofreadingservices.com/
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