The Blonde Tulip review for DingDoong: Delivery Date
July 25, 2022
Every few months or so a delivery order will sneak through on a day or time that we clearly have no deliveries available. We then either have to refund the customer or scramble to deliver the order to save the sale. It continues to be a problem, Omega continues to fix it but it continues to happen (I think it's happened 4-5 times now). * Updating my review to 4 stars, part of this was on me for not seeing previous communications. I do stand by the fact that this is still not 100% seamless delivery app, sometimes orders can sneak through on dates and times you don't want them to. In this case it was because the app had not been updated.
Dear everyone at The Blonde Tulip team, Thank you for taking the time to write a review, I appreciate your feedback, and I am sorry if our previous emails could not find you well. On behalf of myself and everyone I work with, we take customer reviews seriously and hearing that our app did not work properly is never what we want to hear. My mate, Anna has just sent an email regarding your issue, please check and let us know if the solution works for you. I appreciate your patronage and hope to hear from you soon! Sincerely, Kaylee, Leader of Customer Support Team
