Alouette review for Delivery Date Pro

May 30, 2022

Deleted this app after it failed to achieve what I downloaded it for. Thankfully, when prompted during uninstallation, I wrote my reason for doing so, because the service team prompted contacted me to notify me that the app was indeed able to provide me with the functionality I needed. I then had a couple of calls with Pooja Solanki, who was as excellent in her customer service as she was with her technical knowledge, and I am happy to report that I am now a paid user of Delivery Date Pro. There are still some functionalities missing - such as the automated calculation of delivery fees on a per-product basis - but let's be realistic here, that is not a plug-and-play feature and it would be unfair for me (or anyone) to expect that. I am still in talks with the engineering team to scope up that enhancement, but through my interaction with them so far, I am confident they will be able to deliver. As a new business and first time user of Shopify, the most important thing for me wasn't the ability for one app to solve all my problems, it was getting timely customer service so that I know what can and cannot be done in the first place. And on this front Pooja and Anuj have exceeded expectations and proven to be an invaluable help.