Rating

4.5

feedback

87

Reviews

chart

#8,871

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    3%
  • Less than a month
    13%
  • Less than a year
    59%
  • More than a year
    22%

Reviews Summary

The reviews for this Shopify App are quite mixed. Many users praise the app for its functionality, ease of use, and the ability to display estimated delivery dates on product pages. Positive themes include helpful customer support, increased sales, and customization options. However, there are also negative reviews highlighting issues with poor support, app crashes, and difficulties in importing data. Some users expressed frustration with unresponsive support and the app not working as expected, especially for high-volume stores. Overall, the app seems to be beneficial for providing transparency to customers regarding shipping expectations, but there are concerns about reliability and support responsiveness.

Highlights

Functionality, ease of use, displaying estimated delivery dates, helpful customer support
Increased sales, customization options
Poor support, app crashes, difficulties in importing data
Unresponsive support, app not working as expected, concerns for high-volume stores
Transparency to customers regarding shipping expectations, reliability

Rating Breakdown

  • 5
    75% (65 ratings)
  • 4
    13% (11 ratings)
  • 3
    5% (4 ratings)
  • 2
    1% (1 ratings)
  • 1
    7% (6 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Oct. 13, 2022

App is amazing with all functionality and easy in use, if it works... after founding a bug and there was some misunderstanding about it, they stay calm and friendly and fixed it. Many thanks again!!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review! We sincerely apologize for your issue. We were in the process of performing a large update to the app to provide better functionality and stability on the backend. Your problem should now be resolved with the update now completed, but please reach out to us if you are still experiencing a lingering effect. Thanks and have a great day!

5 / 5 Share

June 12, 2022

Good.... very good experience, Good.... very good experience, Good.... very good experience, Good.... very good experience

Store

flitit

Using app

Almost 3 years

Total reviews

8

Average rating

5.0

4 / 5 Share

May 10, 2022

SImple app for integrating shipping service dates into your product [ages and basket. Plenty of easy to understand options and features and well priced.

Using app

About 2 years

Total reviews

8

Average rating

4.9

1 / 5 Share

April 13, 2022

Just like the previous review, I have experienced poor support. They requested access which I have given them and then nothing. I have followed up with multiple emails and there is no response. God knows how long I will have to wait until my problem is fixed. Might be time to look for an alternate solution.

Using app

6 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for the review. I want to sincerely apologize for the poor support you have experienced. We have recently had some staffing issues within our Support department which, unfortunately, has played a role in our response times. However, I recognize that is not an acceptable excuse and have moved your support ticket to a higher priority. Again, I sincerely apologize for the poor support you have received. We will work on being better! Sincerely, Nick Huls CEO/Boost Hub Business Solutions

1 / 5 Share

Jan. 24, 2022

Unbelievably poor support. I identified a serious (but probably simple to fix) issue with their geo location feature on the app and emailed them a week ago about it. They requested access which I granted them the following day. A week later and still not once have they logged in to address the issue. I have followed up with 5 more emails that have not been responded to. This is my second time in 6 months trying to get support for this issue. I gave up last time due to unresponsive support as well. It is incredibly poor service if they can't even bother to respond. I'd stay away based on my experience.

Using app

About 2 years

Total reviews

4

Average rating

3.0

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more