Delivery Estimation ‑ bysimpli
Add an estimated processing, shipping and delivery date widget
Rating
4.5
feedback
24
chart
#4,019
All reviews
Rating Breakdown
Review RSS Feed
Oct. 25, 2023
Great app; it does exactly what it is supposed to do with the possibility to create profiles and customize the widget. 5 star support, too. The developer was quick to respond when I reached out for an issue and kept me updated on the progress while he was fixing it.
Thanks!
Aug. 16, 2023
This delivery estimation app is Excellent. Very easy and simple to setup. Works very well. Shows estimated dates just like Etsy. Perfect!
Thanks for your support!
June 9, 2023
You advertised that we can add 10 delivery profiles but I only created 4 delivery profiles and only can apply them to 10 products? This is not a good advertising. You should say that on the free plan you only can have 10 products applied to the delivery profiles. It's very said because I enjoyed the app but I will not pay for this. Thank you
A one star review with no attempt to reach out to support because of an international language issue? That seems completely reasonable. Feel free to reach out to our 24/7 support at any time whilst you are using our app for free if you would like to clear this up at all. Good luck in the future. We hope you find the greatest success!
May 9, 2023
The app is only for free, when used with 10 products or less. Very misleading and unacceptable policy
Oh good flag. In the new app store page format our team must have mixed up the settings. Feel free to reach out to us directly whenever you need. 95% of our 1000+ stores use Delivery Estimation on less than 10 products so I'm not sure what part of it would be unacceptable?
April 12, 2023
Great app with a clean integration. I like the smooth Etsy style, which makes it simple for the customers to see when they receive the items.
Thanks guys! We'll keep shipping!
April 7, 2023
Great app love it. Makes everything look more professional and has improved me conversion rate. Nice job.
Thanks so much for the review, let us know if anything changes
March 30, 2023
Good app, does excactly what is promised, customizable and looks pretty great! Only thing that I would like to add - an option to select shippins by regions(Europe, North America, South America etc).
Thanks for the review guys! We're on mission to ship new features ASAP over and over so we'll get this sorted for you!
April 2, 2023
Great app with great support! I had some issues with functionality and contacted the developer about it. Not only he replied in a day, he also went right there to fix it. We also talked about some other features I wish to see in the app and currently, they are in the works!
Thanks for the review guys! We're on mission to ship new features ASAP over and over so we'll get this sorted for you!
Dec. 18, 2022
easy and efficient , it supports easy customization for delivery times .. Great support team and fast response thanks Mathew Quinn for help !!
Thanks for the review guys!
Oct. 26, 2022
The app was working at first but then it stopped. I decided to email them about the issue I was having and got no response. I uninstalled the app and when I went back to reinstall the app is not available anymore. No heads up from this company that the app was no longer going to available. Very disappointed
Unfortunately I find this review highly misleading to all the stores that may find it and so I must add some facts here. To the reader, please bear in mind this is a $5 a month app and we try to give the best customer service possible - most of the time at a complete loss. You originally reached out on Sunday October 9th at 9:10pm I responded Monday morning at 6:16am You responded at 6:22am I asked a specific question in my follow up at 6:42am offering to set it up for you You did not respond so after 8 days I followed up on October 18th You responded +24hours later on the 19th A day later I took a look at your set up, and it appeared that you had set up the app incorrectly/misread the docs/misunderstood the set up video - no biggy that is on me to make clearer. I then proceeded to fix your set up, and explained the issue so that it wouldn't happen again. I also asked for a review. You did not respond. 4 days later on the 25th of October you encountered a bug which meant you couldn't click buttons and emailed me at 9:44pm. Before the team got to it, you then proceeded to uninstall the app and immediately try to reinstall it which caused another bug which made our app unavailable to you (one we were not aware of so thank you for flagging) We then went to pick up the issue at 6am but whilst investigating it, discovered that you had left a 1 star review on the app listing, here. The fact that we spent $100s on support does not bother us at all, but that we put in the time and effort, and set it up for you, and explained the issue and still received a 1 star review is heart breaking for a small business like ours. After the review we continued to offer support to you in 2 subsequent emails that day including explaining again the logic in the app which you were originally stuck on. 3 days later (October 29th) at 8:06am we followed up in good faith again to see if you would like support in solving the issues. To all prospective customers - we have an international dev team that handles support 24/7. We might not get to you immediately but we always get to you within a reasonable time frame and will spend hours and hours trying to solve your issues. To Beyond Tumblers - No hard feelings at all. Good luck with the future and please do let us know if you have any issues. Matt Simpli Apps Owner
Aug. 23, 2022
Amazing app! I love this app! I've increased sales by adding this app because now my customers know when they can expect to receive their product. Highly recommend this app! Matthew was a big help! 10 Stars!
Thank You - this means the world to us!
Aug. 11, 2022
This is the app I've been looking for! Customer service a bit slow to respond but actually great app to have. Very helpful support staff and definitely recommend it to anyone.
Thanks guys!
June 16, 2022
TOP! This app is amazing and best on the market for delivery estimation! Design is wonderful too! Easy and accurate, one of my favorite apps ever! Thank you so much!
Feb. 8, 2022
Customer support is great! I had an issue on my site with the custom processing time not saving correctly. The support team responded to my email within minutes and had the issue resolved within 2 days. One note is that the processing time and delivery time do not add like the widget on Etsy. I am also a seller on Etsy and the configuration is not the same as setting shipping profiles on Etsy. Processing time and delivery time are both calculated from today's date (and not added together) with this app. This is a little unintuitive for me. However, it is easy to work around by setting the shipping time slightly longer, so the date range shown is after the processing time date range.
Jan. 27, 2022
Really good app, does what we need and styled very well. Customer service are quick to respond and take on board suggestions,
Dec. 26, 2021
We've started to use this app a couple of weeks ago. We do believe it is the shipping time/delivery time app with the most potential on the whole Shopify app store when it comes to setting up detailed delivery time estimations. As for user friendliness, it is clearly at the top of the pack. Also, we needed quite a bit of customization, so we've contacted Matt to see wether he was on top of things, and he is. In fact, we're still in contact with him as we speak, trying to tweak some aspects of the app for our own use. We recommend this app wholeheartedly!