Delivery Estimation ‑ bysimpli
Add an estimated processing, shipping and delivery date widget
Rating
4.5
feedback
24
chart
#4,619
All reviews
Rating Breakdown
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Oct. 13, 2021
This is the app that I would like to use. But customer service don't reply back. I don't even know where they are based. The timezones need addressing as the delivery dates show estimates from the previous day. I have sent two messages now to no avail. So I have deleted and will have to keep looking.
Hi team, thanks for the review. This is absolutely heartbreaking for us to hear - we pride ourselves on our support responsiveness and have no record of you ever reaching out. Are you sure you are messaging the right application or email address? I can see you installed the application less than 48 hours ago - there is no way your support ticket has come to us as we have been online, scoping new features with existing users this entire time. Please do reach out to us directly with the issue you faced as we would like to solve it for other stores who may install even if we have lost your patronage. You'll get to us directly with deliveryestimation(at)gmail.com After a longer conversation with you we discovered the issue and pushed a solve to production. Thanks for your help with this.
Oct. 11, 2021
This is exactly what I was looking for! All the other apps use text-based delivery estimates. Their graphical visualization makes the product page look more premium! Underrated app!
Thanks for your review team! We're a small independently run application - and this means so much!
Aug. 30, 2021
I had few issue with the App and there was delay in replying my inquiry. However, Matt, from customer support reached out to me and worked with me to resolve my pending issue. I would rate this service to be 10 stars if its available. I wish them all the best taking this App to the next level.
Thanks for your updated review. I thoroughly enjoyed solving your issues and working with you to make sure your store shines!
Aug. 17, 2021
It is a great app but now it has been a couple of days of the apps simply not working at all. No response from support yet Update: App is currently working and support reached to solve the issue.
Thanks for the kind review. The app in under new management and we are accountable, so I am sorry that the previous owner did not respond. I have responded via email this morning and am available 24/7. Let me know if you continue to have challenges. Thanks for being an early believer!