HoopDirect review for Descrii Description Generator
Feb. 3, 2021
The functionality of the app works well, however I would not recommend this if you are wanting to test out the free trial as they do not honour this. I contacted them during the period of my free trial and requested to cancel my account as I just wanted to test the app before I consider a paid subscription. Never contacted me back and conveniently we have now been charged. Very unprofessional and after reading reviews from other sellers who have had the same issue I would steer away from using them.
Hello HoopDirect Team, I am Abhinav from Descrii and I am really sorry that you are having such a bad experience with our app's payments system. The trial period and payments are managed by Shopify so you can contact them at [email protected] for the trial and payment problems. I should have replied to you promptly and communicated this to you clearly earlier so this was totally my mistake. Just to compensate for the late reply and bad experience, I will issue a refund to you for our app and add 30 credits worth 30USD to your account. Just email me at [email protected] if you are interested.
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