InXpress Shipping Rates
Show InXpress discounted shipping rates in your shopping cart
Rating
4.3
feedback
29
chart
#6,638
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
3%
-
Less than a month
17%
-
Less than a year
66%
-
More than a year
14%
Reviews Summary
The reviews for the InXpress Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects highlighted by users include excellent customer service, great integration for getting discounted DHL rates, and reliable delivery services. Users appreciate the ease of shipping international orders with DHL and the real-time shipping rates provided by the app. On the other hand, negative reviews mention issues such as higher shipping costs than expected, discrepancies in billing, delays in delivery, and challenges with customs duties. Some users also reported difficulties with integration with ShipStation and confusion with DHL pickup processes. Despite these challenges, the app seems to have helped many businesses expand their international shipping capabilities and improve customer satisfaction.
Highlights
Review RSS Feed
All reviews
April 6, 2021
I've only had this app for a few days, so maybe things will change, but so far the pricing is 30% higher than UPS on Stamps.com, and the system is more onerous to use.
Thank you for taking the time to leave your feedback on our service offerings and app. A member of our team will reach out to you shortly to see how we might be able to resolve your issues.
Feb. 5, 2021
InXpress provides excellent customer service and it's great to be able to offer better quality international shipping at lower rates to our customers!
Thank you for your review. It is very much appreciated. We are glad that you can send savings to your customers. We appreciate you using InXpress for your shipping and logistic needs.
Feb. 4, 2021
Great integration to get awesome DHL rates that you can pass on savings to your customer. They also work well with ShipStation if you print your labels through them.
Thank you so much for your review. We are glad we can help you pass savings on to your customers. Thanks for choosing InXpress for your shipping and logistic needs.
Jan. 13, 2021
Working with InXpress has been a great experience. They have helped with DHL rates and the company is very responsive and quick to help with any issues.
Hello Android Jones! We really appreciate the feedback and choosing InXpress to help with your shipping needs.
Sept. 24, 2020
STAY AWAY. I was very reluctant to add this service. They promised lower DHL rates but the reviews said otherwise. I chose to believe my salesperson, Manva, and I had the exact same thing happen. The app would show lower rates to our customers at checkout and then Inxpress would bill us significantly more. And guess what.... they were are all over me to install and set this app up. After we starting having issues... nothing but crickets! STAY AWAY, terrible customer service and dishonest business practices!
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