InXpress Shipping Rates
Discounted international and domestic shipping
Rating
4.1
feedback
52
chart
#8,113
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
10%
-
Less than a year
37%
-
More than a year
54%
Reviews Summary
The reviews for the InXpress Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service, great integration with DHL for discounted rates, and ease of use for international shipping. Users appreciate the savings they can pass on to customers and the responsiveness of the company in resolving issues. However, negative themes include higher pricing compared to other shipping options, issues with billing discrepancies, and challenges with customer service and communication. Some users experienced delays, damaged packages, and difficulties with customs duties and fees.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 23, 2022
Don't waste your time, terrible customer service. They will over promise and under deliver. They couldn't even come close to my Shopify shipping costs. Not to mention you have to use their software to create the labels, it's time-consuming, costs more than Shopify, and works when it wants to. On top of that, top management likes to blame their issues on other people, never taking accountability. Don't waste your time or energy on this place.
April 6, 2021
I've only had this app for a few days, so maybe things will change, but so far the pricing is 30% higher than UPS on Stamps.com, and the system is more onerous to use.
Thank you for taking the time to leave your feedback on our service offerings and app. A member of our team will reach out to you shortly to see how we might be able to resolve your issues.
Feb. 5, 2021
InXpress provides excellent customer service and it's great to be able to offer better quality international shipping at lower rates to our customers!
Thank you for your review. It is very much appreciated. We are glad that you can send savings to your customers. We appreciate you using InXpress for your shipping and logistic needs.
Feb. 4, 2021
Great integration to get awesome DHL rates that you can pass on savings to your customer. They also work well with ShipStation if you print your labels through them.
Thank you so much for your review. We are glad we can help you pass savings on to your customers. Thanks for choosing InXpress for your shipping and logistic needs.
Jan. 13, 2021
Working with InXpress has been a great experience. They have helped with DHL rates and the company is very responsive and quick to help with any issues.
Hello Android Jones! We really appreciate the feedback and choosing InXpress to help with your shipping needs.
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