InXpress Shipping Rates
The reviews for the InXpress Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer service, great integration with DHL for discounted rates, and reliable delivery services. Users appreciate the ease of shipping internationally with real-time rates and the ability to offer DHL as an option to customers. However, negative feedback revolves around issues such as higher pricing compared to other services, discrepancies in billing, delays in delivery, and challenges with customs duties and fees. Some users also mentioned difficulties with integration with ShipStation and confusion with DHL pickup processes.
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I've only had this app for a few days, so maybe things will change, but so far the pricing is 30% higher than UPS on Stamps.com, and the system is more onerous to use.
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InXpress provides excellent customer service and it's great to be able to offer better quality international shipping at lower rates to our customers!
Thank you for your review. It is very much appreciated. We are glad that you can send savings to your customers. We appreciate you using InXpress for your shipping and logistic needs.
Great integration to get awesome DHL rates that you can pass on savings to your customer. They also work well with ShipStation if you print your labels through them.
Thank you so much for your review. We are glad we can help you pass savings on to your customers. Thanks for choosing InXpress for your shipping and logistic needs.
Working with InXpress has been a great experience. They have helped with DHL rates and the company is very responsive and quick to help with any issues.
Hello Android Jones! We really appreciate the feedback and choosing InXpress to help with your shipping needs.
STAY AWAY. I was very reluctant to add this service. They promised lower DHL rates but the reviews said otherwise. I chose to believe my salesperson, Manva, and I had the exact same thing happen. The app would show lower rates to our customers at checkout and then Inxpress would bill us significantly more. And guess what.... they were are all over me to install and set this app up. After we starting having issues... nothing but crickets! STAY AWAY, terrible customer service and dishonest business practices!
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