DHL Shipping Sweden
Print labels, book pickup and manage returns with DHL Sweden
Rating
3.5
feedback
2
chart
#3,431
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Reviews Summary
The DHL e-commerce Sweden app has received mixed reviews from users. One user highlighted the crucial functionality missing in the app, specifically the inability to set custom shipping prices and the limitations in adjusting shipping costs based on predefined rules. This issue becomes more complicated for merchants using third-party logistics services. Despite the app's solid construction, these missing features hinder its overall value proposition. On the other hand, another user praised the app for being reliable and providing free access to DHL service points during checkout. However, they mentioned a limitation in setting levels for free shipping.
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April 23, 2024
Crucial functionality is missing in this DHL e-commerce Sweden app. As a merchant, you are unable to set your own shipping prices, a surprising revelation I confirmed with the app developers via email. Instead, you can only "adjust" shipping prices as a multiplication of the shipping cost outlined in your agreement/contract with DHL. Consequently, presenting a neatly formatted price (e.g., 49 SEK) becomes impossible. Strangely, the app doesn't display your company's agreed shipping costs either, complicating the process of creating efficient and precise shipping fees for customers based on predefined rules. Moreover, if you're utilizing a third-party logistics (3PL) service and relying on their carrier accounts, accessing their agreement/contract with DHL isn't feasible. This is regrettable, considering the app's overall solid construction. However, in its current version (April '24), it lacks some of its most fundamental value propositions: allowing merchants to set custom shipping prices and establish dynamic rules. Let's hope for a resolution soon."
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