DHL Express India
Fulfill your international orders at express speed
Rating
4.5
feedback
5
chart
#3,638
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
20%
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Less than a year
40%
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More than a year
20%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. Users who rated the app positively appreciated its user-friendly interface, speed, and reliability. On the other hand, negative reviews highlighted issues such as the app not showing up in the shipping tab, difficulties in setting up the service with DHL, lack of responsiveness from customer service, and unreliable performance with frequent 502 errors. Users also mentioned limitations in features such as the inability to store HSN codes and descriptions, manual calculation of item weights, and the automatic sending of tracking information to customers without the option to generate labels beforehand.
Highlights
Review RSS Feed
All reviews
Aug. 6, 2025
I've been using this app for a while now, it's user friendly, fast and reliable.
May 3, 2021
This app is simply bad. After installation, the app does not show up in the shipping tab. Tried all kinds of ways to get it done, but always fail. When I contacted the DHL for the tech support, the girl who answered said DHL do not have or have develop such an app and simply hanged up on me. I wonder why Shopify have not take the developer of this app to task. Or is it just a fake app? I assume is it. The previous DHL app on the Shopify app store was working fine until Shopify decided to discontinued it on April 1st this year for no reason.
Jan. 29, 2021
DHL express have very bad customer service. We are trying to set up the service for last 3 months we have not received any API details. The staffs do not respond to any emails. It is wastage of time and money.
Dec. 24, 2020
Extremely unreliable. It goes down at anytime - 502 error. There are is no way to know the feature and make some settings. No way to store HSN code and description once. You have to enter every HSN code and description for each item for each order. It does not even calculate the weight of the item based on quantity. If the weight is 1 kg and quantity is 2. It will still put 1kg instead of 2. SO you have to manually calculate the weight for each item for each order. There is no way of generating labels first and then applying the tracking code to the orders. It automatically just sends tracking information to the customer. Therefore you cannot generate labels beforehand as the customers thinks there was delay in shipping.
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