FOX & WOLF review for DHL eCommerce Ibérica

Doesn't work. No support. Added the app, entered my DHL customer number, email and password exactly as required. Nothing. The app simply doesn't connect to my account. Tried to contact support but there's no email, no phone, no chat - just a contact form buried in Shopify. For a shipping integration where time matters, that's not acceptable. I'm an existing DHL eCommerce Spain customer with an active account and negotiated rates. If it doesn't work for me, who is it working for? Zero reviews on this app should tell you everything. Avoid until they actually make it functional.