Parker on the Porch review for Digital Downloads
Aug. 5, 2023
I have used digital downloads for YEARS. For the past few months I’ve experienced numerous issues with my customers not being able to download their orders. I can’t get into products to attach files as well. Service has been not helpful. No explanation. No we will fix it etc. The last support email suggested I switch to a different provider. If only that was so easy when you have 1000+ digital files to MOVE. So upsetting.
Hi, there. Thanks for taking the time to leave your review here with us. I'm sorry to hear of the recent issues you're experiencing with our Digital Downloads app, along with the negative experience you've had with our internal support team. I apologize if the Support Advisor you were speaking with initially didn't offer the proper support that you were looking for. While I know that your initial attempt at contacting our team wasn't ideal, we'd love to have another try at assisting you. To do this however, we would need you to reach out to our live support team so that we can authenticate you against the correct store, in order to securely access your account and help investigate the issues in more detail. I understand that you may have reservations about contacting our live support team once more, though I can assure you that all of our team members intend to help as best as we can. So from here, please login to your store on our Help Center: https://shopify.link/VRd6 to start the contact process. Just a note that it'll be helpful if you can share specific examples or screenshots of the errors that both you and your customers are seeing, to help our live support team effectively proceed with the most appropriate troubleshooting on your account. Thanks! -Kimi, Shopify Support
