Cap and Gown Direct review for Digital Downloads
Nov. 18, 2020
It works! However, the product page should have shown function details of what file types are available to upload, as well as link to the documentation here: https://help.shopify.com/en/manual/products/digital-service-product/digital-downloads You need to create the product as a draft, then find the "Digital Download" button under the More actions menu (next to "Preview"). Then you can publish the product after upload.
I appreciate you taking the time to share your feedback with us. I totally understand how it would be helpful to have the supported file types listed on the app's "About" page and I'd be happy to pass this feedback along to our developers. That being said, PDFs are most definitely supported, but the file size must be under 5 GB. I want to make sure that you're able to upload your PDFs properly, so I'll be reaching out to you directly via email shortly. Chat soon! - Julie, Shopify Support
