Loyalzoo Digital Loyalty
Loyalty platform for SMB retailers and restaurants
Rating
4.2
feedback
4
chart
#5,429
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
25%
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Less than a day
0%
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Less than a month
25%
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Less than a year
25%
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More than a year
0%
Reviews Summary
The reviews for the Shopify App are mixed, with some users expressing frustration with the installation process and lack of customization options. One user mentioned that the app is basic and doesn't offer much in terms of branding or incentivizing customer actions. However, other users had positive experiences with the app, praising its ease of use, responsive customer support, and integration with POS systems. Customers appreciate the loyalty program and find it easy to sign up and track points. Overall, the app seems to have a strong customer service team but lacks advanced features for customization and incentivization.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 13, 2025
I was initially excited to see that I could sync the app with my Square POS—but that excitement quickly faded. Installing the app was a headache. It didn’t work, and I had to reach out to support via their website. To their credit, they were responsive and got their technical team to fix it, but the issues didn’t stop there. The app itself is incredibly basic. Customization? Non-existent. You can upload a logo, but forget about changing colours or branding it properly. The only way for customers to earn points is by spending—no options to incentivize actions like signing up for a newsletter or following on social media. While the support team is solid, the app just doesn’t justify the €47/month price tag. For what it offers, that’s outrageous.
Aug. 21, 2024
Awesome app - super easy to use, customer support is amazingly responsive, and it integrates with another POS system used in my store. It's popular enough with my customer base that they actually use the app. Sending emails, texts, and push notifications are also super easy. I also run another online business and use a different app for reviews, but will be switching to Loyalzoo soon.
June 21, 2024
Been using Loyalzoo for a while now on my POS system and I couldn't be more happy with their service and my customers love the loyalty program. I was so glad to hear that Loyalzoo is available on my Shopify store! I have just added it to Shopify and THANKS to their customer service it was installed and linked to our POS in minutes. Highly recommend Loyalzoo!
Thank you for the great review! We're thrilled you're happy with our service and that your customers love the loyalty program. It's fantastic to hear that adding Loyalzoo to your Shopify store was a breeze :-) Thanks again for your great review!
May 20, 2022
Great App and a easy to use. We use across several platforms, several in-store POS systems and on our website. Customers find the app easy to use and sign up and able to track loyalty points with ease. Their customer service goes above and beyond with helping their clients.
Thank you for the fantastic review! We're happy to hear that your customers enjoy tracking their loyalty points and you enjoy the integration. I'll make sure to share your feedback with our customer service team. If you need anything, feel free to reach out. Thanks again!
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