Loyalzoo Digital Loyalty
Loyalty platform for SMB retailers and restaurants
Rating
4.3
feedback
4
chart
#5,691
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
25%
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Less than a day
25%
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Less than a month
25%
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Less than a year
0%
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More than a year
0%
Reviews Summary
Loyalzoo has received mixed reviews from users. Positive aspects include seamless onboarding for new customers, easy integration with POS systems, and excellent customer support. Users appreciate the simplicity of the app and its effectiveness in running loyalty programs. However, some users have expressed dissatisfaction with the lack of customization options, limited incentivization features, and the perceived high monthly cost for the value provided. Overall, Loyalzoo seems to excel in user-friendliness and customer service but falls short in terms of advanced features and pricing.
Highlights
Review RSS Feed
All reviews
Sept. 19, 2025
We have had a great experience getting all of our new customers on Loyalzoo. The process has been seamless and easy to teach our employees. Customer support is easy to get in contact with and is willing to answer any questions
March 13, 2025
I was initially excited to see that I could sync the app with my Square POS—but that excitement quickly faded. Installing the app was a headache. It didn’t work, and I had to reach out to support via their website. To their credit, they were responsive and got their technical team to fix it, but the issues didn’t stop there. The app itself is incredibly basic. Customization? Non-existent. You can upload a logo, but forget about changing colours or branding it properly. The only way for customers to earn points is by spending—no options to incentivize actions like signing up for a newsletter or following on social media. While the support team is solid, the app just doesn’t justify the €47/month price tag. For what it offers, that’s outrageous.
June 21, 2024
Been using Loyalzoo for a while now on my POS system and I couldn't be more happy with their service and my customers love the loyalty program. I was so glad to hear that Loyalzoo is available on my Shopify store! I have just added it to Shopify and THANKS to their customer service it was installed and linked to our POS in minutes. Highly recommend Loyalzoo!
Thank you for the great review! We're thrilled you're happy with our service and that your customers love the loyalty program. It's fantastic to hear that adding Loyalzoo to your Shopify store was a breeze :-) Thanks again for your great review!
May 20, 2022
Great App and a easy to use. We use across several platforms, several in-store POS systems and on our website. Customers find the app easy to use and sign up and able to track loyalty points with ease. Their customer service goes above and beyond with helping their clients.
Thank you for the fantastic review! We're happy to hear that your customers enjoy tracking their loyalty points and you enjoy the integration. I'll make sure to share your feedback with our customer service team. If you need anything, feel free to reach out. Thanks again!
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