All reviews

Rating Breakdown

  • 5
    100% (20 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
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5 / 5 Share

Sept. 21, 2024

Its just the best to use to deliver a digital product or codes or even sound file ... You can deal in anything with that app And its free I recommend it

Using app

About 1 year

Total reviews

11

Average rating

5.0

5 / 5 Share

Sept. 24, 2024

The support was excellent and very fast to find the needed solution. If codes are lost for some reason, that would be nice to have a backup view somewhere to be able to recover on our own the lost data, to be more independent. Thank you:)

Using app

Over 2 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Aug. 23, 2024

I initially had an issue and the team worked to resolve it. Outside of that, this is a great app. The setup is easy, and I can upload various file types without a problem. It works smoothly, making it convenient for my customers.

Using app

6 months

Total reviews

2

Average rating

3.5

Developer Reply

I'm sorry you had a bad experience, we did contact you to resolve the issue. It looks like you got caught in the change to the new Shopify customer accounts before we had our help page published on how to support this, I'm really sorry for this and wish you luck on your store.

5 / 5 Share

Dec. 28, 2023

This is such a great way to sell digital products. Not only is it simple the customer service is fantastic. Super quick response and very helpful!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 9, 2023

Not only does the Kable app allow for customization other digital download apps do not, the tech support is superb. We ran into a slight issue when setting up physical items that had digital components, and tech support solved our issue in a matter of hours. Not only that, they were friendly and positive while doing so. The app is well worth the cost and makes it much easier to share content with customers. I would recommend Kable to anyone looking to branch out into digital items!

Using app

7 months

Total reviews

9

Average rating

4.9

5 / 5 Share

Sept. 25, 2023

I'm really amazed by both the app as well as the app support. Jason is super helpful and very quick with fixing things. I had some small personalised adjustment requests and made some minor bug reports and he fixed everything. :) I also really love about the app that you get charged per order. This is a very nice model, especially for smaller shops or people who just start out! Also, the download function on the "thank you"-page works wonderfully and the app even supports multiple store languages! I can really recommend it! :)

Using app

About 2 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Aug. 21, 2023

I’m a musician and using the app for music and pdf downloads. The downloads are immediately visible on the order page when the customer purchases. An email also goes out instantly to the customer with their downloads. The speed of downloading is super fast. The set up, to add digital products, or to add digital products to physical products, is easy and straightforward. The support is really good and swift to answer queries. All in all, thrilled with it.

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 13, 2023

The App works really well and the support from Jason is absolutely amazing, responding usually in minutes and going above and beyond helping with integrations, customizations and even implementing new functionalities in almost no time when you bring up an issue or request. Thank you for this great app!

Store

Sanctum

Using app

2 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Dec. 5, 2022

I highly recommend this app! Not only does it do everything I wanted and more, the support team is absolutely amazing. They respond quickly to any inquiries and resolved two issues I had. 10/10 recommend!

Using app

10 days

Total reviews

5

Average rating

4.2

5 / 5 Share

Sept. 9, 2022

First off, the app is incredible. It's exactly what I needed to sell my documentaries and resources. But the support was probably the best experience I've ever had with getting help. Jason and his team answered all of my questions quickly. I'm new to Shopify so the learning curve for me was substantial. Jason and his team worked with me as figured things out. I can't recommend the app enough. It has multiple options for delivery of your products (both physical and digital) and the support is world class. I highly recommend this app if you want your store to be successful.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 28, 2022

Wonderful app, the team has been awesome with individual feedback, and responsive with our issues. Would recommend!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 5, 2022

A very good product well adapted to Shopify, with an amazing client support as usual with Jason from Kable Commerce ! I recommand this app

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 7, 2021

Fantastic customer support. Responded and solved an issue I was experiencing in under an hour. It's also the only app I could find that offers the ability to easily deliver custom files to customers after they purchase. One thing that would make this app even better (in my eyes) is if there was a way to customise the delivery email template and digital product download page that didn't require coding. A lot of marketing/page building apps that I have used offer a drag and drop system or something similar to customise pages and emails easily to fit your brand. It would be awesome if this app offered something similar, as unfortunately many of us aren't coders (at least I'm not).

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 21, 2020

Oustanding customer support and oustanding app overall. Super easy to use, servers are super reliable, ive not had not one single issue, highly recommend this app.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 15, 2020

We used this app for our website and are extremely happy. Had some minor issues but those were quickly resolved by the stunning customer service.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 10, 2020

This is a life-saving app that I 100% highly recommend! I used this app to provide voucher codes to customers for later use on a separate website. They could purchase the product from my Shopify site and then get an email with the voucher code that they could use to redeem the product. It took me hours to find an app that could solve this problem and this was the only app I found that was able to deliver. Not only was the app spectacular, but the customer service was also absolutely AMAZING!! My questions were answered right away and their team made sure that everything was set up exactly how I needed. Very impressed - this is easily one of the best apps I've used on Shopify!!

Using app

About 1 year

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 4, 2020

This app has really made my day. Works 10x better than the other apps I've tried, and has 10x more functions and is 10x more intuitive. Here are a couple of things that I'd recommend though: 1. The chance of uploading multiple files at once. This would make this app literally perfect, because I had to add 80 photos manually and it's been pretty frustrating. But the other apps I tried didn't support this feature neither. 2. Change the icon. It's not that it annoys me, it's just an advice, I think that this app could be a bit more popular with a different, more professional, dark-colored icon. Because I've been looking for digital products apps like 5 times today and it took me a while to even notice this app.

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 17, 2020

Very easy and useful app! Their service is amazing! Jason helped me so much and adjusted everything to the needs of my site. He is kind, responsive, and helpful! Thank you so much! 10/10

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 15, 2020

I accidentally deleted the app after finding out that all but three of my products were disabled. I messaged Kable and within under 15 minutes it was back up and I didn’t have to reupload any of the download images. Jason was super helpful and was able to guide me in switch my plan for unlimited products!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 1, 2020

This app is AMAZING! It literally saved me and it's the only app out there that does everything that it does! Plus, the price is more then fair in comparison! The other apps do not do and can not do everything that this one does. You can have larger file limits over 5GB that others don't offer. On top of that, you can attach multiple files within 1 file. Others don't offer that either. This app does both! Not to mention no total storage limits like other apps! Lastly, they offer great customization tools that some others did not have, which is nice to be able to set download limits and customize the email to customers after purchase. Other apps were charging ridiculous prices for very limited storage, no customization, and you couldn't load larger files. I literally wasted 3 days searching and testing other apps to only find out they could not do what this app does! It was extremely frustrating to keep running down dead-end roads. I had large files and combo packs that I needed the ability to download large files above 5GB in size, and the ability to attach multiple files as well, and not have to worry about total storage space. The price was just a bonus! I tried 10 other apps (no joke) and literally messaged 15 different shopify experts. The best answer I got back was they had to build an app for me for $1300.00. Well luckily, they were wrong and that's not needed anymore as this app has it all! Trust me when I tell you this is the only app you need that offers everything! Believe me, I tried and tested them all and had to delete and ask for refunds on everyone (most didn't offer free previews). It was a very frustrating process before coming across this app. I also want to add that Jason with Kable was incredible and I received the best customer service I have ever received on any Shopify app that I have used. He specifically was willing to tailor things to my needs and was very prompt in his responses back to me. Everything was so good I had to leave my 1st review to pass this along to everyone. Don't waste your time searching for everything that this app does! Trust me when I tell you that you won't find it out there. This app is slept on and for the life of me I can't figure out why it's not top rated besides being newer. I'm just thankful to have found it as it was holding my store launch back and it was the last thing I needed to launch! Now I can get back to work! Thanks Kable & Jason!

Using app

About 22 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the kind review! We’re always here to help if anything comes up.