Rating

4.5

feedback

35

Reviews

chart

#5,078

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    9%
  • Less than a day
    6%
  • Less than a month
    34%
  • Less than a year
    49%
  • More than a year
    0%

Reviews Summary

The reviews for the Digitally app are overwhelmingly positive, highlighting the excellent customer support provided by the developers. Users appreciate the quick response times, willingness to customize features, and the seamless delivery of digital products. The app is praised for its ease of use, reliability, and the team's commitment to continuously improving the user experience. However, there are some mentions of minor bugs and areas for improvement, such as better management of license codes and the need for additional features like a centralized page for download links.

Highlights

Excellent customer support and responsiveness
Ease of use and reliability
Continuous improvement and customization
Minor bugs and areas for improvement
Need for additional features like centralized download links page

Rating Breakdown

  • 5
    80% (28 ratings)
  • 4
    6% (2 ratings)
  • 3
    3% (1 ratings)
  • 2
    3% (1 ratings)
  • 1
    9% (3 ratings)

Reviews with Text

  • 97% (34)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 13, 2026

Amazing app and customer service. Got an answer in 1 minute and fixed in real time :) ! I recommend

Using app

--

Total reviews

3

Average rating

4.7

5 / 5 Share

Dec. 17, 2025

This product met most of our needs out of the box. Unfortunately, we started using it right at our busiest time of the year. Which means we didn't really have time to test it thoroughly. However, when we encountered our first problem, I reached out to support. Not only did they respond quickly, they also found and implemented a solution right away. They even went back and fixed a few things from past orders. It was amazing. Then.. we discovered we really needed a feature that would allow us to export the orders and all the keys associated with each order. I asked for help finding a way to do it. Turns out, the featured didn't exist at all. But instead of just having to deal with it, they wrote the feature into the product. It has saved us HOURS of time in fulfillment and has streamlined our processes. Having software that does what it is supposed to do is great. But having a team BEHIND it that is responsive, flexible, fast, and invested in our success is what makes the difference! Lots of software apps out there. But there are not a lot of teams like this one who really stand by their product and support their customers. TL;dr -- Good product, OUTSTANDING SUPPORT.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 6, 2025

Excellent support, I am really happy with the app and the developer(s). We had some extra needs (printing a qr-code generated from the license-file on a pdf that is being delivered with the order). When I mentioned it, the developer instantly started developing the feature for us and delivered it within a week. With no extra costs. Service: 5 Stars Communication: 5 Stars App: 5 Stars

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2025

Amazing customer support!

Store

FitXR

Using app

18 days

Total reviews

1

Average rating

5.0

2 / 5 Share

Oct. 4, 2025

Great and professional looking template options. Unfortunately managing license codes is very buggy and it's not possible to see how many codes are left or which codes have already been used.

Using app

17 days

Total reviews

3

Average rating

3.7

All reviews

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