Digitally ‑ Digital Products
The reviews for the Digitally app are mostly positive, highlighting the exceptional customer service and support provided by the team. Users appreciate the personalized attention, quick responses, and willingness of the developers to go above and beyond to meet their needs. The app is praised for its functionality, ease of navigation, and the ability to customize digital products. However, there are some concerns raised about delayed responses, occasional bugs, and the need for certain improvements such as better management of license codes and additional features like a centralized download page for customers.
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We’ve had such a great experience with Digitally! What really stood out to us was how much they genuinely cared about making things work for us. Their customer service has been amazing, and they didn’t just give us the usual “support” — they actually took the time to understand our digital products and customize the app to suit our needs. The owner even personally stepped in and went above and beyond to help us get everything working properly. Honestly, that level of personal attention is something you don’t come across often. We truly appreciate all the effort they put into helping us. Highly recommend Digitally, especially if you value a team that actually listens and cares about their customers!
At first this app was great but over the past 6 months is up and down, causing you to have to fulfill orders manually. For a paid app, I'm not amused and I don't like when my customers get an "error 500" message. Working on moving all my products to Shopify's Digital Products app, it's free! Very disappointed.
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