Dinosell: Post Purchase Upsell
Boost AOV with checkout upsells and thank you page widgets
Rating
4.6
feedback
13
chart
#6,237
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
23%
-
Less than a day
31%
-
Less than a month
15%
-
Less than a year
15%
-
More than a year
15%
Reviews Summary
The reviews for the app are mostly positive, highlighting the simplicity of operation, excellent customer service, and customization options for the thank you page. Users appreciate features like widgets for collecting birthdays, integrating with Klaviyo, and the ability to add upsells and discounts. The support team, particularly Saanvi and Ann, received praise for their responsiveness and helpfulness. However, there are some concerns about the pricing structure, with one user mentioning that the cost is now unjustifiable for low-volume sellers. Some users also noted the need for tweaks in the app and customization options like removing branding.
Highlights
Review RSS Feed
All reviews
Oct. 25, 2024
The operation is very simple. I just started using it. The customer service responded promptly. I hope it can continue to provide good service.
Thank you so much for your kind feedback! 😊 We’re glad to hear that you found the app easy to use and that our support team could assist you promptly. We truly appreciate your support and will continue doing our best to provide excellent service. In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. – Helixo Support Team
Jan. 22, 2024
I really enjoyed this app when there was the option to use it for free - the post-purchase customizations were all so cute and happy! I especially loved the confetti and the note from the shop owner to display on the order confirmation page. But now it's $29.99 per month regardless of sales volume; and since I only receive a couple of orders per month at this point, that expense is completely unjustifiable for me now :(
Dinosell has recently introduced a pricing plan after being free for 2 years. As we focus on continuous improvement based on user feedback, the growth of our platform and the addition of additional features and services have led us to implement pricing. Hello, We greatly appreciate your feedback and the positive sentiments expressed regarding the features of our free version, particularly the delightful post-purchase customizations, such as confetti and the personalized note from the shop owner. We understand that the recent introduction of a pricing plan may raise concerns, and we genuinely value your perspective on this matter. The decision to implement pricing comes as a result of our commitment to continuous improvement, driven by user feedback. The growth of our platform and the integration of additional features and services have necessitated this strategic shift. Regrettably, at present, we no longer offer a free plan for Dinosell. To ensure uninterrupted access to our app, we kindly request your acceptance of the new pricing plan. We apologize for any confusion this may have caused and assure you that we remain dedicated to providing a valuable and enhanced user experience. In an effort to address your concerns proactively, I personally reached out to our team to explore the possibility of offering a discounted pricing plan tailored to your needs. However, as of now, I have not received a response. We value your continued support and understanding during this transition. If you would like to discuss this matter in more detail, please feel free to reach out. Your satisfaction remains our top priority. If there's anything else we can assist you with, please contact us at roar@dinosell.com or via our in-app chat. We are always happy to help you. -Tinu, Dinosell support
March 18, 2023
Recommended the app to a couple of ecommerce stores - thats how much I like it! Love the widgets to collect birthday which integrates with Klaviyo, and how easy it is to customise the Thank you page. Just set up UPSELLwidget - hope it generates sales! Great support too!
Thank you for taking the time to recommend our app to e-commerce stores. We are thrilled to hear that you are enjoying our widgets and find them easy to customize. We pride ourselves on providing great support, so we're delighted to hear that you've had a positive experience with our team. If there's anything else we can assist you with, please don't hesitate to reach out to us. Ann, Dinosell Support
Feb. 8, 2023
Saanvi has excellent customer service! Recommend you talk to her for any and all your needs, she is always quick and willing to help fix any issues and help with any feature requests for you!
Thank you for your support and kind words, it truly means a lot. If you have any further needs or requests, please do not hesitate to reach out. We are always here to help. Thank you again for your support and I look forward to assisting you in the future. - Saanvi, Customer Support Advocate.
Jan. 31, 2023
Excellent service from Saanvi at their team. Great app. Needs a few tweaks, but with a few creative workarounds it can do some great things for you.
Thank you for the review. We are thrilled to hear that you received excellent service from our team. It means a lot to us when our customers feel supported and valued. We are also glad to hear that you find our app to be great. We understand that there might be a few tweaks that are needed, and we would love to hear more about them so that we can continue to improve the app and make it even better for you. If there is anything else that we can assist you with, please don't hesitate to reach out to us. We are always here to help.
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