KartDiscount ‑ Coupon on Cart
All in One Shopify Discount App with 10+ Features
Rating
4.6
feedback
167
chart
#3,763
All reviews
Rating Breakdown
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Oct. 16, 2020
I'm using another app for custom products that creates drafts of the orders and Shopify has not figured out how to get this to work with discounts so this app does exactly what I needed it to do. Setup was extremely easy and they did it pretty quick.
Oct. 16, 2020
Ah-mazing customer support. Really appreciate the help Kevin provided to tweak a few things to get the app working just right for our store. Definitely recommended! Very prompt and responsive and a big help for us.
Oct. 15, 2020
Fantastic app and service! Thank you for helping us set this up and customizing it to fit our store!
Sept. 30, 2020
This is was exactly what I was looking for. The app works great and the developers are very helpful.
Sept. 11, 2020
Don't let the $4.90/month price fool you, or the fact that every pricing structure on the home page of this app doesn't tell you what you are and aren't receiving. For $4.90 all you get is the discount code to physically show on your cart page. You don't get to use multiple/stacked discounts until you go to the middle package and pay a one time $28 fee, and you don't get to use automatic discounts until you go to the TOP package, and again a one time $28 fee. This was unfortunately the first app we purchased on shopify due to the number of 5 star good reviews, and I feel like it's a $4.90 loss with a big lesson learned.
Hi there, each and every app has different pricing, All pricing plans are clearly displayed on the website before you pay for the app. You will see every single detail including if the app has any setup/integration fee for any feature. that will help you decide, which plan you want to choose based on the feature you want to use and the plan you can afford. Thanks :)
Sept. 8, 2020
These guys are awesome. I use it for atleast 5 of my ecommerce stores, and their team is also be able to code anything personalised for you to match it with your theme design. Their customer support is the best I ever experienced in a long time. You should not hesitate to download this app!!
Aug. 16, 2020
I love this app. It does exactly what I want it to do and gives customers added comfort which ultimately has helped improved my conversion rates.
Aug. 16, 2020
Great customer service, app is set up for you so nothing for you to do. Coupon box is visible on cart page rather than progressing to shipping/checkout - I don't know how many times I've had to explain where the section is to previous customers or take the discount off after they'd ordered, but we must have been losing sales because of this. Fits in with our theme perfectly. Lets see how it affects our conversion rate... Very happy thus far, the rest is down to us.
Aug. 13, 2020
Great app and wonderful customer service, really pleased with this, can't believe it's not a standard function in Shopify anyway! Would recommend! thanks!
Aug. 10, 2020
Customer service is great. Kevin assisted us in an awesome way. The app is pretty simple to configure. Totally would recommend!!
Aug. 5, 2020
Really having an outstanding experience with KartDisount support team. I am having issues which cause by installing other app to my store, and I tried to do the discount stacking on my store, so I found KartDiscount for help, and they solve my original problem which caused by other app, and also help me to install the discount stacking feature on my store right away, really recommend to any people who are trying to do the discount stacking on their store. Really recommend their service.
July 28, 2020
Customer service is great. Kevin was very patient and understanding on what I was trying to do. Totally would recommend!!
July 27, 2020
Great customer service so far. They responded to my messages very quickly about installing the app in a timely manner. Thank you!
Aug. 2, 2020
Kindly and quick support! Appreciate!! New feature (Stack Discount) is very helpful for set up to several kinds of collections.
July 23, 2020
There is more to the app then it seems and with 5 star customer support with a live chat, they where able to make sure that everything was able to work, exactly as how I needed it. Do note that since I have a lot of custom adjustments and apps, I needed to an additional amount for custom integration, but was completely worth it and they where able to get everything running, very quickly.
July 17, 2020
The app is amazing and the customer support is also amazing (Kevin) I value for money and increase the conversion rate at the sky!!!
July 14, 2020
The app has great potential. It runs very smooth. However, the installation process is a bit of a nightmare. You will need to wait for 12 "working" hours before it can be installed by the team even though it states within 12 hours of app installation. In total, I waited 16 hours just for installation. After it was installed, I had to wait again for adjustments to any design changes. After another 5 hours of waiting and no changes made, I gave up. Their response was that nobody can do the design requests in 5 hours. Sorry, but this app is not free. We paid for it and there are plenty of other apps that can do the changes within 5 hours. I already know a few on top of my head right now. For sellers spending on ads, you know how important time is. Overnight I had about 6 customers who messaged me how much the total was after discount. This was because the "total cost" after discount in the cart page was not set up on my cart page by the team, which i requested prior to waiting and going to sleep at 3am. Keep in mind I had already waited 16 hours, and stayed up until 3am to wait for this app to be installed because I had to disable the other discount app to prevent users from being confused. The developers are based in another timezone and being in the US, I had to wait until night time to hear back. The customers ended up leaving my store and costing me money because they thought the discount did not work. This also did not include potential customers that did not message me. I was very frustrated because this was a loss of several hundred dollars. My store tends to have a fairly good conversion rating. Even the other free cart discount apps convernted for me because they notified visitors discount will be applied at checkout. But because the total cost after discount was not implemented, it confused my customers because they thought even after the discount, the price was still the same. I also seriously suggest the developers to implement a way for users to manually install and have the ability to adjust styling and design changes themselves. At urgent times like this, we cannot afford to sit and wait for 16+ hours when we're running several hundred dollars in ads. Imagine if we were spending thousands on ads? This app does not allow us to install ourselves or make and design changes, and we have to heavily rely on their support team during "working hours". My suggestion is to either hire more reps to help install your app outside non-working hours, or state clearly in the app description that app installation may take up to 24 hours. Also include a way for users to manually install in the case that you guys are unavailable.
Hi there, I see that you had some issues related to the time we took to do the app integration for you. Please do consider that we give the time of 12 - 24 hours for the setup, so you know what to expect. As we all have a different timezone. When you install the app it might be night for us, or maybe when you request a change our team is not available. In spite of all these, we try to do everything within 12 - 24 hours of app installation which is less than a day. Our team is available for 9 hours a day, all 7 days a week for setup/integration. Including Sundays. Our live chat support team is available for more than 10 hours a day, all 7 days a week. our email support is available for more than 14 hours a day. We give options to request a callback, where our team will call you to clarify anything you have. We are already doing the best we can do, We really can't ask our team to work 24x7, that will be unhuman. At the moment, we do not have an option for merhants to do the app integration/setup themselves, as most of the merchants are not comfortable with the technicalities involved in doing the app integration. However, we are working to allow that in future releases of app. however we are going to have tie-up with themes, so they have integration as part of their theme itself. The reason we do it manually so that we can make sure the app works perfectly, matches with your theme colors, design, and font. And it does not looks foreign or unusual. our app integration is one of the best in the market, we do any form of customization merchant can think of, any discount that is not even supported by Shopify by default, and any design you like. That will never be possible, by any automated integration system or app. Feel free to reach us at [email protected], and we will be happy to clarify any questions you have.
July 13, 2020
Great communication and work. They added the kart discount on the right spot and its working fine. Thanks
March 7, 2022
Thank you Lichi for you great support in directing us the right way regarding a problem with the discount falling off after the customer paid. I appreciate your help so much!
July 6, 2020
Messed up my checkout cart. The checkout button is not showing in cart, leaving my customers unable to checkout. --- Update: They fixed the problem and helped me looked into the problem within 3 days. Customer support is definitely better than the other Apps out there.