Hero Merch Store review for Disney Design Collection

Dec. 28, 2024

The idea is there but the execution is not. I have an order that’s aging a week and I’ve sent out multiple emails to support with no reply’s. Seems as if all the SKUs from my website to theirs were changed causing an issue with my order being processed. Now I’m afraid to try to market my website as the lead times for shipments seem way too extensive. 2-3 business days I get but any more than that and the customers start to get upset. Hoping they can flip this around as they billed me immediately but have yet to ship.